M365 Exchange Administrator

at Cayuse Holdings in Boise, Idaho, United States

Overview

Job Title: M365 Exchange Administrator

Cayuse Company: Cayuse Commercial Services / Cayuse Talent Solutions

Location: Remote

Hourly Rate: $50-$65 per hour

Employee Type: Full-Time Hourly Non-Exempt

The Work

The M365 Administrator is responsible for the day-to-day administration, operational health, and ownership of the clients Microsoft 365 environments, with a focus on the full suite of services including Exchange Online, SharePoint Online, Microsoft Teams, and related applications. This role provides Tier 2/3 support, responds to and resolves escalated issues, and ensures the stability, security, and optimal performance of the M365 environment in an enterprise setting (1,000+ users).

The M365 Administrator will partner closely with the user provisioning/administration team, Service Desk, and Deskside Support teams to ensure proper user lifecycle management, timely incident resolution, and consistent documentation of procedures and knowledge base articles.

This position aligns with Cayuses core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities

+ Serve as the primary M365 administration support resource for the clients environment.

+ Perform daily monitoring, maintenance, and configuration activities across the M365 suite (Exchange Online, SharePoint Online, Teams, OneDrive, and associated apps).

+ Ensure high availability, performance, and reliability of M365 services.

+ Respond to and resolve escalated incidents, service requests, and problems related to the M365 environment with an emphasis on Exchange Online, while supporting the entire M365 suite.

+ Troubleshoot complex issues involving mail flow, permissions, distribution lists, resource mailboxes, Teams collaboration/meetings, SharePoint access and permissions, and integrated applications.

+ Collaborate with Microsoft Support and internal stakeholders as needed for complex or high-impact issues.

+ Work closely with the Service Desk and Deskside Support teams to assist in resolving end-user issues related to M365 services.

+ Provide guidance, advanced troubleshooting steps, and escalation support for M365-related tickets.

+ Participate in knowledge transfer sessions and provide training as required.

+ Work with the user provisioning/user administrat