CRM Project Manager - Central Services (13 month Maternity Cover)

The Wow In this role, you will manage a portfolio of complex CRM project initiatives that span across multiple commercial regions. With Central CRM Services focus, you will lead a team to provide highest quality service and value for the stakeholders in our ever-expanding environment. You specialize in projects that enable commercial CRM capabilities on Continued

Commercial Malta

The Wow

In this role, you will manage a portfolio of complex CRM project initiatives that span across multiple commercial regions.

With Central CRM Services focus, you will lead a team to provide highest quality service and value for the stakeholders in our ever-expanding environment. You specialize in projects that enable commercial CRM capabilities on existing and new markets, ensuring the operations are efficient and compliant.

A taster of what you will be involved with:

• Full central CRM project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for a few major or several minor initiatives simultaneously.

• Ensure that all projects are proceeding according to scope, schedule, and quality standards.

• Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues.

• Work creatively and analytically in a problem-solving environment demonstrating teamwork across multiple commercial regions, innovation, and excellence.

• Participate in establishing CRM best practices, strategy, templates, policies, and tools to expand and mature these capabilities for the Betsson Group.

• Ownership of the Central CRM Services to provide highest level of service and value for the organization

• CRM content template management

• Service communications

• CRM training & incidents reporting

• Email & landing page design

• Team management

What we are looking for

• A degree in economics, marketing, business or IT management or equivalent work experience
• At least 5 years' experience from igaming, ideally in a project management role
• Proven experience in successful project management
• At least 3 years' experience from a people manager role.
• Can build and sustain effective communications with key stakeholders.
• Good understanding of player segmentation, player bonuses and incentives.
• Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush.
• Genuine interest in the online casino sector and sportsbook betting products.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Apply Here

First Name *

Last Name *

Email *

Phone Number *

Resume *

Cover Letter

LinkedIn Profile

Website

Do you currently have the legal right to work in the European Union? *

Yes No

Would you need to relocate in order to perform this role? *

Yes No

What is your desired annual gross salary?

What is your earliest possible start date? *

Submit Application

Similar Jobs

CRM Communications Customisation Manager

The Wow As the CRM Communications Customisation Manager, you support internal email marketers to maximize value from the email marketing channel by providing innovative templates, custom solutions and best practices. Your expertise guides campaign teams how to output engaging, optimised email communications in an efficient and scalable way. In our continuous improvement culture, you look together for opportunities to further boost conversion rates. You champion excellence and innovation in email marketing. A taster of what you will be involved with: Serve as the internal expert and support on advanced email creation, coding techniques (HTML, CSS, AMPScript), and customisation possibilities. Train and empower coordinators, equipping them with the

Commercial Malta

Discover The Position

CRM Communications Customisation Manager,

The Wow As the CRM Communications Customisation Manager, you support internal email marketers to maximize value from the email marketing channel by providing innovative templates, custom solutions and best practices. Your expertise guides campaign teams how to output engaging, optimised email communications in an efficient and scalable way. In our continuous improvement culture, you look together for opportunities to further boost conversion rates. You champion excellence and innovation in email marketing. A taster of what you will be involved with: Serve as the internal expert and support on advanced email creation, coding techniques (HTML, CSS, AMPScript), and customisation possibilities. Train and empower coordinators, equipping them with the

Commercial Malta

Discover The Position

SEO Specialist Senior

You are passionate about how people discover brands in a fastchanging search landscape, and you want your work to make a visible impact. As Senior SEO Specialist on hybrid model located in Buenos Aires, you will play a key role within the LATAM Marketing team, shaping how our brand is found across traditional search and emerging discovery platforms. The Wow This is a highimpact role where you truly own organic visibility for Argentina. You will work at the intersection of SEO, AIdriven discovery, and brand strategy, influencing how users discover us today and in the future. A taster of what you will be involved

Commercial Buenos Aires

Discover The Position

Head of Social

What is in it for me? The Head of Social is responsible for defining and evolving the global paid social strategy across our brands and markets. This role requires a commercially driven and forward-thinking leader who can continuously develop how social platforms are leveraged across acquisition, brand, and media objectives. Beyond operational excellence, the role is expected to drive innovation, identify new opportunities, challenge existing ways of working, and help shape the future direction of social advertising within the organisation. You will lead a team of managers and specialists while working closely with internal stakeholders and platform representatives to ensure the organisation remains

Commercial Malta

Discover The Position