Enterprise Application Administrator

PurposeAs a member of the Enterprise Applications Team, this role is responsible for the configuration, security, maintenance, troubleshooting, optimization, and expansion of EFCO's enterprise application portfolio, which can span ERP, CRM, and HCM platforms. Operating within a pooled support model, each administrator on the team maintains primary ownership of a specific platform while also providing backup support for all applications. The role requires technical proficiency, a systems-oriented mindset, collaboration, and should be passionate about helping the business maximize the value from its systems.EFCO Culture & Safety StatementsAct with Integrity by demonstrating honesty, responsibility, trustworthiness, and respect in all actions. Strive for Quality through continuous improvement and data-driven decision-making. Embrace Innovation by being self-aware, collaborative, and curious. Deliver Super Service by creating value and consistently exceeding customer expectations.At EFCO, the health and safety of our team members, visitors, and contractors is an overriding priority and EFCO is committed to promoting a safe and healthy work environment by requiring all team members to participate in environmental, safety, and health program activities. This includes always wearing required personal protective equipment; participating in safety training; engaging in and supporting safety activities including reporting hazards, unsafe work practices & near misses, incidents involving property damage, and any / all injuries - no matter how minor - immediately to their supervisor or manager.Key ResponsibilitiesUser Enablement & Continuous Improvement (50%)

Serve as a primary point of contact for end users by tracking and troubleshooting issues, answering questions, and providing guidance on system functionality and capabilities.Collaborate with stakeholders across departments to identify pain points, gather requirements, and translate business needs into scalable system solutionsDesign, develop, test, and implement new features and enhancements aligned with business priorities.Lead implementation projects as the organization adopts new platforms or expands existing ones.Partner with development teams and/or vendors on integration projects by defining business requirements, documenting data flows, and validating data integrity.Develop and maintain an internal roadmap to track enhancements and optimization initiatives.

System Administration (30%)

Administer and support enterprise applications across platforms such as ERP, CRM, and HCM, ensuring system availability, performance, and data integrity.Manage user accounts, role-based access, and security permissions in accordance with industry best practices.Configure and maintain workflows, automation rules, and system settings to support evolving business processes.Design and maintain reports and dashboards that deliver actionable insights to business stakeholders and leadership.Maintain comprehensive system documentation including configuration standards, user role matrices, workflow logic, and known issue logs to support cross-platform knowledge sharing within the team.Serve as the primary as liaison with software vendors to resolve system issues and implement best practices.

Releases & Upgrades (20%)

Coordinate, test, and deploy platform updates, patches, and new releases with minimal disruption to end users.Design, develop, document, and deploy efficient testing procedures to validate all enhancements, releases, and upgrades.Maintain documentation of system configurations, customizations, release changes, operational runbooks, process maps, and data flows.

Additional duties may be assigned to meet organizational goals and priorities. Duties and responsibilities, as required by business necessity, may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.Qualifications

Education: Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent relevant experience.Experience: Three plus years administering and implementing enterprise applications. Experience in IFS Cloud ERP, Salesforce CRM, or Dayforce HCM a plus.Certification(s) and License(s): N/ALeadership: N/AComputer Skills: Strong working knowledge of MRP/ERP systems and manufacturing data structures, such as IFS Cloud ERP, Salesforce CRM, or Dayforce HCM preferred. Skilled in Excel and basic data analysis tools.

Core Competencies

Communication: Communicates effectively verbally and in writing, producing clear, concise, and professional content and adapting style to audience and setting.Technical Skills: Proficiently uses job-specific tools, systems, and procedures to perform tasks effectively.Adaptability: Adjusts quickly and effectively to changing circumstances, priorities, and feedback.Analysis: Breaks down complex information to identify patterns, relationships, and root causes.Relationship Building: Develops and maintains productive, respectful relationships across teams and functions.

EFCO is an Equal Opportunity Employer. Qualified applicants for employment will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical DemandsLight: Exerting up to 20 lbs of force occasionally and/or up to 10 lbs. force frequently and/or a negligible amount of force constantly.

To ensure a safe work environment while meeting the physical demands of the job you must be able to perform the following physical and mental tasks with or with or without reasonable accommodation:

Balancing - maintaining equilibrium when walking, climbing, crouching, etc.: ConstantlyRepetitive Motions - Substantial movements (motions) of the wrists, hands, and/or fingers: OccasionallyStooping - Bending at the waist: OccasionallySitting/Standing - Must be able to sit or stand as required for extended periods of time: FrequentlyLifting motions or lifting objects up to 20 lbs: OccasionallyWalking: FrequentlyClimbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles etc.: OccasionallyHearing: FrequentlyTalking: FrequentlyCapacity to think, concentrate and focus for long periods of time: FrequentlyAbility to read complex documents in the English language: FrequentlyCapacity to reason and make sound decisions: FrequentlyAbility to write complex documents in the English language: FrequentlyCapacity to express thoughts orally: FrequentlyExpertise in:

Ability to regularly perform all job functions at company office or designated worksite.Ability to withstand environmental conditions such as extreme heat or cold, grass, wind, sand, fumes, odors, gases, noises. Etc.

Working Arrangement

This role will work 100% onsite at our Des Moines, IA location.

The company reserves the right to modify, update, change, and/or make corrections to this job description, at the sole discretion of senior leadership, at any time during the employee's employment term, at the sole discretion of management.