OSS Support Engineer

Job Description:

Bring your IT expertise to a role where every interaction makes a difference. Hitachi Energy is looking for an Onsite Support Specialist to join the Transformers Business Solutions IT team in South Boston, VA. In this hands-on position, you'll be the go-to resource for onsite IT support-ensuring technology runs smoothly and enabling teams to stay productive and connected.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

You'll work directly with end users, providing desk-side support for hardware, software, and collaboration tools while partnering with broader IT teams to resolve issues efficiently. This role blends technical troubleshooting with customer engagement, offering variety, autonomy, and opportunities to continuously build your skills.

If you enjoy solving problems, working in dynamic environments, and delivering high-quality service, this is your chance to grow your IT career while making a meaningful impact every day.

How you'll make an impact

• Troubleshoot IT issues requiring hands-on, onsite support

• Deliver and set up devices in a ready-to-use state

• Provide user guidance and training on common IT tools

• Manage hardware inventory and maintain accurate CMDB records

• Coordinate device logistics, shipping, and asset movement

• Support meeting room technology and shared collaboration spaces

• Handle warranty cases with vendors and support third-party technicians

• Perform system checks in IT spaces (temperature, cabling, equipment)

Your background

• Formal IT qualification or completed IT apprenticeship

• Minimum 2 years of professional IT support experience

• Strong communication skills in English and local language

• Proactive, solution-oriented, and able to work independently

• Familiarity with tools such as ServiceNow, Microsoft 365, Windows, and iOS

• Understanding of ITIL principles preferred

More about us

• Help power a more sustainable future with a global energy leader

• Grow through continuous learning and hands-on development opportunities

• Be part of an inclusive, collaborative team where innovation is encouraged

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

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