Senior IT Desktop Support Technician

A financial services organization in New York City is seeking a Senior IT Desktop Support Technician to provide hands-on technical support for a demanding trading environment. The role supports desktop systems, trading applications, and end users across a complex, fast-paced technology landscape. About the Opportunity: Shift: Day shift Schedule: Monday through Friday Hours: Coverage between 7:00 AM and 8:00 PM ) Setting: Hybrid (at least 4 days a week onsite) Responsibilities: Provide frontline and escalation support for desktop environments and trading floor users Troubleshoot Windows endpoints, hardware, drivers, and device-related issues Support trading and financial applications, including related add-ins and user access needs Manage workstation and laptop imaging, deployment, patching, and system maintenance Use support and management tools to track incidents, maintain inventory, and resolve technical issues efficiently Qualifications: 2+ years of experience supporting Desktop or Trade Floor Technology in a Financial Services environment Strong expert-level knowledge of Windows operating systems, including Windows 10 and Windows 11 Hands-on experience with SCCM imaging and deployment Experience supporting Microsoft Office and common desktop productivity tools Experience with service management and device management tools, including ServiceNow, Intune, or MobileIron Experience in troubleshooting virtual desktop infrastructure or related remote desktop technologies Strong communication, problem-solving, and customer support skills Desired Skills: Microsoft or Cisco certifications Bilingual (English and Spanish) Experience supporting trading applications Exposure to Qualys, Workday, Cisco phone systems, SQL, or LDAP Knowledge of networking fundamentals