HR Operations Support / HR Business Analyst

Role: HR Operations Support / HR Business Analyst Location: Jacksonville, FL (Local Preferred) Duration: Long Term Contract

Required Skills

Experience managing and analyzing data from multiple sources

Strong communication and customer service skills

Experience with HR case management systems

Hands-on experience with HRIS systems, preferably ADP Workforce Now

Strong Excel reporting and analytics skills

Role Summary

Looking for an HR Business Analyst / HR Operations Support professional to support benefits administration, HR shared services, HRIS operations, and reporting activities. The role involves handling HR inquiries, maintaining HR data accuracy, supporting audits and compliance, and generating reports for HR leadership.

Key Responsibilities

Benefits & Retirement Administration

Support benefits enrolment and payroll reconciliations

Manage reporting and documentation for 401(k), HSA, and FSA plans

Assist with audits, Form 5500 reporting, and vendor coordination

HR Shared Services Support

Act as Tier 1 HR support contact for employee inquiries

Handle HR cases through Deskpro or similar systems

Escalate and track complex HR issues

HRIS & Data Management

Support HRIS configuration, testing, and troubleshooting

Perform data validation and maintain system accuracy

Assist with system access reviews and compliance activities

Reporting & Analytics

Create HR reports and dashboards using Excel, Power BI, or Tableau

Support ad hoc reporting and analytics requests

Generate monthly and quarterly HR metrics reports

Preferred Skills

Power BI or Tableau experience

Knowledge of HR compliance and audit processes

Experience supporting HR operations in enterprise environments

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.