Network Specialist 2 (Local Government)

State of Pennsylvania
Wilkes Barre, Pennsylvania
Full Time

Email Address

Apply Now

THE POSITION

Do you want to help make a difference with children and families in day-to-day life events? If so, Luzerne County Children & Youth Services is looking for you! A Network Specialist 2 at Luzerne County Children & Youth plays a key role in keeping technology running smoothly across multiple sites. This position helps the agency grow by supporting important computer systems and planning for future needs. Apply today to join our team and make a difference in the lives of others!

DESCRIPTION OF WORK

This role supports the full range of network and technology functions that keep the agency operating effectively. The position requires maintaining systems, guiding staff, and ensuring technology remains secure and dependable. As a Network Specialist 2, you will perform the following duties:

Network Oversight: Manage hardware, software, communications equipment, and remote site connectivity
System Support: Maintain stand-alone systems, document imaging tools, and an older client management system
User Assistance: Resolve software, hardware, and communications problems for agency staff
Standards Management: Develop it standards, procedures, and policies for technology use
Planning Duties: Assess system needs, determine requirements, and assist with future operations planning
Documentation Work: Maintain records for device configurations, cabling, maintenance agreements, and system changes

Work Schedule and Additional Information:

Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

One year of experience as a Network Specialist 1 or Network Specialist 1 (LG); or
Four years of information technology experience that includes one year of technical experience in network operation or network maintenance; or
Two years of information technology experience that includes one year of technical experience in network operation or network maintenance, and an associate's degree in any information technology field; or
An equivalent combination of experience and training that includes one year of technical experience in network operation or network maintenance.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
Hiring preference for this vacancy may be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

Have you been employed by the Commonwealth of Pennsylvania or Local Government as a Network Specialist 1 for one or more years full-time?

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

How many years of full-time information technology experience do you possess?

2 years or more
1 but less than 2 years
Less than 1 year
None

Do you possess one or more years of full-time technical experience in network operation or network maintenance?

How much college coursework have you completed in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

120 credits or more
90 credits but less than 120 credits
60 credits but less than 90 credits
30 credits but less than 60 credits
Less than 30 credits
None

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

WORK BEHAVIOR 1 - TECHNICAL ASSISTANCE

Troubleshoots and resolves network, backup, or server issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Works with other IT areas to isolate and identify the cause of problems such as server and performance issues or hardware and software failures. Provides guidance to staff in diagnosing, troubleshooting, and resolving network issues.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving all levels of technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.
B. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues, but referred more complex technical issues to a higher-level technician for resolution.
C. I have successfully completed college-level coursework related to information technology troubleshooting.
D. I have NO experience or coursework related to this work behavior.

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. .

The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to the technical assistance you provided.
Your level of responsibility.

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 2 - INSTALLING AND TESTING HARDWARE AND SOFTWARE

Installs and tests network hardware and software including servers, switches, network cabling, or network operating systems, server backup software. Establishes the user environment and utilizes various tools to test, verify, troubleshoot, and resolve issues. Evaluates and applies all updates, patches, and service packs to equipment and software as needed.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience installing and testing storage area network hardware and software. I was responsible for evaluating the need for updates, patches, and service packs and applying these products when appropriate.
B. I have experience installing and testing storage area network hardware and software. I was responsible for applying updates, patches, and services packs based on evaluations and recommendations from other staff.
C. I have successfully completed college-level coursework related to hardware and software installation and maintenance.
D. I have NO experience or coursework related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to installing and/or testing hardware and software.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 3 - SYSTEM MONITORING AND REPAIR

Monitors system hardware and software and server capacity to ensure availability, identify malfunctions, and monitor performance. Uses the data collected to assist in planning for future capacity needs. Performs minor repairs and adjustments to the system or refers issues to the appropriate area for resolution.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience monitoring system hardware and software. I was responsible for performing hardware and software diagnostics to isolate and correct system issues.
B. I have experience monitoring system hardware and software. I was responsible for performing hardware and software diagnostics; however, someone else corrected system issues using the data I provided.
C. I have successfully completed college-level coursework related to system monitoring or systems management.
D. I have NO experience or coursework related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to system monitoring and/or repair.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 4 - WRITTEN COMMUNICATION

Prepares written, technical, or narrative documents such as migration plans, test script materials, and user acceptance documents and plans. Maintains activity logs and installation, implementation, and user documentation and identifies and reports recurring system issue patterns and the corrective action taken.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience preparing written, technical, or narrative documents such as migration plans or test script materials. I was responsible for the final document that conveyed customized information to the intended recipients.
B. I have experience preparing written, technical, or narrative documents such as migration plans or test script materials. I was responsible for compiling a portion of the document; however, someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
D. I have NO experience or coursework related to this work behavior.