Systems/Infrastructure Engineer

Role/Title - Senior Systems/Infrastructure Engineer

Location : Charlotte, NC(Preferrable locals)

Skill Set / Requirements

- Experience working with critical systems in regulated environments and compliance-driven operations

- Strong experience in archiving, secure messaging, electronic record retention, and regulatory compliance systems

- Expertise in Windows Server Administration (2016–2022) and troubleshooting across Linux/UNIX environments

- Hands-on experience with Active Directory, DNS, and DHCP

- Strong database management experience in SQL Server, Oracle, and MongoDB

- Proficiency in PowerShell and Bash scripting for automation and operational efficiency

- Experience in incident and problem management, including monitoring and root cause analysis using tools like ServiceNow

- Understanding and application of System Reliability Engineering (SRE) principles to improve system performance and availability

- Hands-on experience with application servers and tools such as Apache Tomcat, IIS, and Microsoft Visual Studio

- Experience supporting enterprise applications including Microsoft 365, SharePoint, Power BI, Tableau, Citrix, and VMware

- Strong knowledge of compliance, archiving, and regulatory support processes, including audit and data retention requirements

Roles and Responsibilities:

- Administer and troubleshoot Windows Server (2016–2022), Linux/UNIX environments, and core services such as Active Directory, DNS, and DHCP

- Manage and support compliance-driven systems including archiving, secure messaging, and electronic record retention platforms

- Monitor system performance, ensure high availability, and apply System Reliability Engineering (SRE) principles to improve reliability and scalability

- Perform database administration tasks for SQL Server, Oracle, and MongoDB including performance tuning, backup, and recovery

- Develop and maintain automation scripts using PowerShell and Bash to streamline operational processes

- Handle incident and problem management, perform root cause analysis, and implement preventive measures to avoid recurrence

- Utilize tools such as ServiceNow for ticketing, tracking, and reporting of incidents and service requests

- Support and maintain enterprise applications including Apache Tomcat, IIS, Microsoft 365, SharePoint, Citrix, and VMware

- Ensure systems adhere to regulatory compliance, audit requirements, and data retention policies

- Collaborate with cross-functional teams to resolve technical issues and support ongoing projects and system enhancements

- Continuously evaluate and improve system architecture, operational processes, and monitoring capabilities

- Provide technical guidance, best practices, and documentation to support team knowledge sharing and operational excellence