IT Property Support Engineer I

The IT -MARKET ENGINEER I role supports IT systems used in front of house and back of house environments, including networks, hardware, software, and property-specific platforms such as PKMS, POS, and gaming systems. This role focuses on day-to-day system support, troubleshooting, and assisting with technology implementations to ensure reliable operations and positive guest experience while following organizational standards.

• Supports the deployment of systems, tools, and processes for projects and initiatives under the guidance of senior Market Engineers.
• Assists with tracking project tasks and ticket progress to help ensure work stays on schedule and meets service expectations.
• Follows established standards and procedures, helping document updates and identify gaps or issues.
• Meets assigned ticket quotas by resolving issues within defined SLAs and service expectations.
• Supports project work by completing assigned tasks on time and helping ensure projects stay on schedule.
• Works closely with Property IT leadership and business partners to understand requirements and help translate them into technical solutions.
• Applies working knowledge of Caesars business processes, system platforms, and infrastructure to support solution design and daily operations.
• Assists with vendor coordination, evaluations, and documentation related to compliance, and technical requirements.
• Collaborates handson with delivery and support teams to resolve issues and support business objectives.
• Stays current with relevant technologies and tools, contributing ideas to improve system reliability, efficiency, and service quality

• Must be 19 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• 14 years of overall business experience, including handson experience supporting or maintaining Information Technology systems
• Strong analytical and problemsolving skills with the ability to troubleshoot issues and support practical solutions.
• Ability to provide technical input, recommendations, and assistance based on experience, working collaboratively with senior engineers and stakeholders
• Effective communicator with the ability to clearly explain technical concepts to both technical and nontechnical audiences
• Demonstrated ability to work productively in both collaborative and challenging situations
• Experience working with vendors and service providers, assisting with coordination, issue resolution, and followup
• Contributes to a collaborative, teamoriented environment through cooperation, reliability, and accountability
• Adapts quickly to changing priorities and business needs while maintaining focus on service quality and delivery

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 50 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in an environment with varying temperatures from extreme cold to extreme hot
• Ability to work in an environment with varying noise levels and bright flashing lights