Network Support Specialist

Job Title: Network Support Specialist Days: 233 days Reports To: Director of Network Operations Pay Grade: Tech 3 Dept./School: Technology Services Date Revised: 05/13/2026

Primary Purpose:

Support the installation, maintenance, support, monitoring of the district LAN/WAN and other connected services as needed.

Quali?cations:

Minimum Education / Certi?cation:

2 plus years of college or experience in a related ?eld preferred

Special Knowledge / Skills:

• Knowledge of WAN/LAN-based TCP/IP.
• Knowledge of Cisco Meraki Wireless Networking and Protocols
• Knowledge of APC battery systems
• In-depth knowledge of Windows Operating Systems, Win10 and above, and Apple Operating Systems OS X and above.
• Experience supporting and troubleshooting Cisco Layer 2 Switch IOS's
• Experience with/understanding of Cisco Layer 3 Switches and Routers
• Experience con?guring network devices, APC Battery backup, and other devices as required/needed.
• Ability to work e?ectively with Technology and other District personnel.
• Perform all job functions with a high degree of accuracy.
• Ability to follow oral and written instructions and make sound, independent decisions when necessary.

Minimum Experience:

Two years working with WAN/LAN networks and troubleshooting and repairing network issues for Windows PCs, Chromebooks, Macs, Printers, Ipad's and other network-connected devices

Major Responsibilities, Duties, Expectations

Manage projects, tasks, tickets, as assigned in a timely manner.

• Ensure that appropriate/correct communication protocols (e.g. TCP/IP etc.) and hardware connectivity topologies are correctly utilized across the WAN.
• Provide on-site installation, troubleshooting, and problem resolution of network hardware connectivity for campus administrative/instructional users.
• Provide on-site installation, troubleshooting, and problem resolution of APC battery backup systems.
• Provide on-site installation, troubleshooting, and problem resolution of network software connectivity for campus administrative/instructional users.
• Support District-wide wireless networks as needed.
• Maintain con?dentiality of and a ?duciary approach toward all departmental and district information, data, forms, etc. (i.e., normal/con?dential memos/correspondence within department/District,

passwords, payroll/personnel information, student information, etc.)

• Work collaboratively with Network and Systems Engineers to ensure a team approach to District LAN and WAN systems.
• Perform other duties/assignments as assigned by supervisors.
• Take the initiative to develop needed professional skills appropriate to job assignments.