Data Analyst I - Onsite

Kforce has a client that is seeking a Data Analyst I for an onsite role in Greenwood Village, CO.

Summary:We are seeking a highly motivated Data Analyst I to join the Operational Analytics & Insights (OAI) team supporting the Next Best Offer (NBO) initiative. This project focuses on leveraging AI-driven models and conversational analytics to deliver optimized customer offers and improve customer experience outcomes. This is an exciting opportunity to work with large-scale operational data from 30+ call centers while gaining exposure to cutting-edge Generative AI and Agentic AI technologies.

Responsibilities:

• Perform data collection, validation, analysis, and reporting
• Analyze high-volume conversational and operational datasets
• Develop and optimize SQL queries, scripts, and reporting processes
• Conduct data wrangling and transformation using Python and Pandas
• Create recurring and ad hoc reports for business stakeholders
• Extract and analyze data from databases and external data sources
• Document reporting requirements, workflows, and data processes
• Support AI/ML-driven customer offer optimization initiatives
• Collaborate cross-functionally with analytics and engineering teams* 1-3 years of experience in Data Analytics or related field

Strong proficiency in:

• Python
• SQL
• Pandas
• Experience working with relational databases and query tools
• Strong analytical, problem-solving, and organizational skills
• Ability to work on-site 5 days/week

Preferred Qualifications:

• Exposure to Machine Learning and AI concepts
• Experience with cloud platforms such as Azure or AWS
• Familiarity with conversational analytics or customer experience data