Computer Support Specialist II, Alexander Blewett III School of Law (Campus-Only Applicants)
- University of Montana (UM), Helena College, and UM Western
- Montana
- Full Time
Computer Support Specialist II, Alexander Blewett III School of Law (Campus-Only Applicants)
Salary
$24.25 Hourly
Location
Missoula Mountain Campus
Job Type
Hourly Staff Full-time
Job Number
202400698
Department
School of Law/Dean,
Opening Date
05/21/2026
Closing Date
5/27/2026 11:59 PM Mountain
FLSA
Non-Exempt
DESCRIPTION
BENEFITS
Description
Campus-Only Recruitment
Only current UM Employees* are eligible.
*Open to all employee types including Temporary Staff and Student Employees.
The Alexander Blewett III School of Law invites applications for a Computer Support Specialist II to provide advanced technical support to the school. Serving as the primary point of contact for classroom and event technology, as well as day-to-day IT needs, this role ensures that faculty, staff, and students receive timely and effective assistance with computer connectivity, software access, and related technical issues.
Working closely with UM IT, the Computer Support Specialist troubleshoots and resolves complex hardware, software, and peripheral problems while maintaining and supporting all IT systems within the Law building, including classroom technology, faculty and staff workstations, and public-use computers in the Law Library. The position also coordinates the setup, operation, and teardown of audio-visual equipment for classes, meetings, conferences, and special events.
Examples of Duties and Responsibilities
Oversee incident and service requests, ensuring timely resolution and effective customer support.
Develop clear, user-friendly technical support materials and documentation.
Manage inventory and organization within the main LawIT office, tracking all LawIT equipment to ensure efficiency and accessibility.
Provide support for ExamSoft and assist with law school examinations during exam periods.
Collaborate on additional technology-related projects and emerging needs.
Open the main LawIT office daily and ensure classrooms are fully operational each morning.
Deliver in-person, customer service-focused technical support.
Minimum Qualifications
High School diploma and two (2) years of experience or an equivalent combination of education and experience.
Ability to deliver exceptional customer service.
Demonstrated time management and multitasking skills with the ability to complete projects with critical deadlines.
Demonstrated ability to organize and document information, including prioritization and completion of tasks, and documenting and following checklists on proven solutions.
Demonstrated ability to communicate clearly with people who don't have a technical background.
Demonstrated experience and expertise working with audio/visual equipment and technology of the type used in university classrooms.
Demonstrated experience and expertise in supporting client hardware and software, storage systems and networks, including Microsoft Windows and Apple MacOS.
Research skills to gather, analyze and organize information to generate meaningful solutions to complex problems.
Preferred Qualifications
Bachelor's degree in educational technology, information technology, or a related field or something similar.
Two (2) years of experience providing technical support in an academic or professional setting.
Experience working with enterprise-level IT environments and tools.
Familiarity working in Higher Education environment.
Additional Information
Position Number:063060
Compensation Title: Computer Support Specialist II
Work Schedule:Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, with flexibility for evening and weekend support during events and technology upgrades, 12 months/year,
Probationary Period:Six (6) months minimum
Benefits Include:Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.
A complete application includes:
Letter of Interest - addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as Dear Search Committee or Dear Hiring Manager is acceptable.
Detailed Resume - listing education and describing work experience
Three (3) Professional References - names and contact information
Must be eligible to work in the United States upon hire. Sponsorship is not available for this position.
The is interested in receiving applications from people who would assist the University in demonstrating its five : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of mission first, people always"; partner with place; and proudly tell the UM story.
The Affiliation of the (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM's non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans' or disabilities preference in accordance with state law.
Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.
References: References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.
Testing: Individual hiring departments within the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.
Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The will require proof of authorization to work in the United States before final hiring. Due to the September 19, 2025 Presidential Proclamation and related guidance from USCIS and the Department of State, the University may be limited in its ability to offer H-1B sponsorship. At this time, we are unable to sponsor new H-1B visas that require payment of the additional fee introduced by the Proclamation.
Employer
(UM), Helena College, and UM Western
Salary
$24.25 Hourly
Location
Missoula Mountain Campus
Job Type
Hourly Staff Full-time
Job Number
202400698
Department
School of Law/Dean,
Opening Date
05/21/2026
Closing Date
5/27/2026 11:59 PM Mountain
FLSA
Non-Exempt
DESCRIPTION
BENEFITS
Description
Campus-Only Recruitment
Only current UM Employees* are eligible.
*Open to all employee types including Temporary Staff and Student Employees.
The Alexander Blewett III School of Law invites applications for a Computer Support Specialist II to provide advanced technical support to the school. Serving as the primary point of contact for classroom and event technology, as well as day-to-day IT needs, this role ensures that faculty, staff, and students receive timely and effective assistance with computer connectivity, software access, and related technical issues.
Working closely with UM IT, the Computer Support Specialist troubleshoots and resolves complex hardware, software, and peripheral problems while maintaining and supporting all IT systems within the Law building, including classroom technology, faculty and staff workstations, and public-use computers in the Law Library. The position also coordinates the setup, operation, and teardown of audio-visual equipment for classes, meetings, conferences, and special events.
Examples of Duties and Responsibilities
Oversee incident and service requests, ensuring timely resolution and effective customer support.
Develop clear, user-friendly technical support materials and documentation.
Manage inventory and organization within the main LawIT office, tracking all LawIT equipment to ensure efficiency and accessibility.
Provide support for ExamSoft and assist with law school examinations during exam periods.
Collaborate on additional technology-related projects and emerging needs.
Open the main LawIT office daily and ensure classrooms are fully operational each morning.
Deliver in-person, customer service-focused technical support.
Minimum Qualifications
High School diploma and two (2) years of experience or an equivalent combination of education and experience.
Ability to deliver exceptional customer service.
Demonstrated time management and multitasking skills with the ability to complete projects with critical deadlines.
Demonstrated ability to organize and document information, including prioritization and completion of tasks, and documenting and following checklists on proven solutions.
Demonstrated ability to communicate clearly with people who don't have a technical background.
Demonstrated experience and expertise working with audio/visual equipment and technology of the type used in university classrooms.
Demonstrated experience and expertise in supporting client hardware and software, storage systems and networks, including Microsoft Windows and Apple MacOS.
Research skills to gather, analyze and organize information to generate meaningful solutions to complex problems.
Preferred Qualifications
Bachelor's degree in educational technology, information technology, or a related field or something similar.
Two (2) years of experience providing technical support in an academic or professional setting.
Experience working with enterprise-level IT environments and tools.
Familiarity working in Higher Education environment.
Additional Information
Position Number:063060
Compensation Title: Computer Support Specialist II
Work Schedule:Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, with flexibility for evening and weekend support during events and technology upgrades, 12 months/year,
Probationary Period:Six (6) months minimum
Benefits Include:Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.
A complete application includes:
Letter of Interest - addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as Dear Search Committee or Dear Hiring Manager is acceptable.
Detailed Resume - listing education and describing work experience
Three (3) Professional References - names and contact information
Must be eligible to work in the United States upon hire. Sponsorship is not available for this position.
The is interested in receiving applications from people who would assist the University in demonstrating its five : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of mission first, people always"; partner with place; and proudly tell the UM story.
The Affiliation of the (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM's non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans' or disabilities preference in accordance with state law.
Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.
References: References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.
Testing: Individual hiring departments within the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.
Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The will require proof of authorization to work in the United States before final hiring. Due to the September 19, 2025 Presidential Proclamation and related guidance from USCIS and the Department of State, the University may be limited in its ability to offer H-1B sponsorship. At this time, we are unable to sponsor new H-1B visas that require payment of the additional fee introduced by the Proclamation.
Employer
(UM), Helena College, and UM Western
Job ID: 522365776
Originally Posted on: 5/24/2026
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