Business Analyst 2

State of Pennsylvania
Harrisburg, Pennsylvania
Full Time

Email Address

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THE POSITION

Are you looking for a dynamic and rewarding career where you can apply your expertise, take on impactful responsibilities, and contribute to a mission dedicated to promoting healthy behaviors, preventing injury and disease, and ensuring access to high-quality health care for all Pennsylvanians? The Business Analyst 2 position with the Department of Health offers a chance to guide important digital tools that support healthier communities. This role gives you a central place in improving the systems that help staff work together more effectively. Your efforts will strengthen services that protect and enhance public health. Join a team that values innovation and strong problem-solving.

DESCRIPTION OF WORK

This position supports the Department of Health by guiding the design, improvement, and oversight of SharePoint Online site and Nintex Automation Cloud workflows. It plays a key role in strengthening processes that help the agency operate efficiently. As a Business Analyst 2, you will perform the following duties:

Workflow Development: Build Nintex Automation Cloud workflows that support programs across the agency
Site Management: Manage and monitor SharePoint Online site collections to ensure that pages, web parts, and permissions function correctly
Policy Guidance: Develop policies and best practices for the safe and effective use of SharePoint Online and Nintex Automation Cloud
Training Delivery: Provide training and guidance to staff on how to use these systems safely and effectively
Collaboration Meetings: Meet with program staff to gather needs and recommend new sites or workflows that improve efficiency
Issue Resolution: Serve as the main point of contact for troubleshooting system issues and coordinating with IT or vendors

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 37.5 hours per week
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

One year as a Business Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
One year as an Information Technology Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Five years of business process analysis experience; or
One year of business process analysis experience and a bachelor's degree; or
An equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

Eligibility rules apply.

Have you been employed by the Commonwealth of Pennsylvania as a Business Analyst 1 for one or more years full-time?

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

Have you been employed by the Commonwealth of Pennsylvania as an Information Technology Trainee for one or more years full-time?

How much full-time business process analysis experience do you possess?

1 or more years
6 months but less than 1 year
Less than 6 months
None

How much graduate coursework have you completed in business or information technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

30 or more credits
15 but less than 30 credits
Less than 15 credits
None

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

WORK BEHAVIOR 1 - DEVELOPS BUSINESS PROCESSES

Analyzes existing business processes and consults with business users and Information Technology (IT) staff, including contractors, to develop and implement improved business processes for their application to an IT system in support of agency program policy; evaluate the feasibility of system requirements; and recommend system requirements.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience consulting with business users and information technology staff to develop and implement improved business processes to support program policy, evaluate the feasibility of system requirements, AND make recommendations on system requirements.
B. I have experience consulting with business users or information technology staff to develop or implement improved business processes to support program policy, evaluate the feasibility of system requirements, OR make recommendations on system requirements.
C. I have successfully completed college-level coursework related to business analysis or process management.
D. I have NO experience or coursework related to this work behavior.

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience
Your experience developing or implementing business processes
Your experience evaluating the feasibility of system requirements
The recommendations you made
Your specific duties and responsibilities

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 2 - WRITES REPORTS AND SPECIFICATIONS

Writes reports or other documents on business rules, processes, and the impact of new initiatives on internal business processes or outside contractors. Writes or reviews/edits detailed specifications for system development or enhancement projects of varying levels of complexity for use by developers.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience writing reports related to business rules, processes, and the impact of legislation or new initiatives on business processes or contractors; AND writing or reviewing/editing specifications for system development or enhancement projects.
B. I have experience writing reports related to business rules, processes, and the impact of legislation or new initiatives on business processes or contractors; OR writing or reviewing/editing specifications for system development or enhancement projects.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
D. I have NO experience or coursework related to this work behavior.

The name(s) of the employer(s) where you gained this experience
Your experience documenting business rules, processes, or stakeholder/business partner input
Your experience writing or reviewing/editing specifications for system maintenance, new development, or enhancement projects
The actual duties you performed and level of responsibility

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 3 - CONDUCTS BUSINESS MEETINGS AND SESSIONS

Conducts business meetings or training sessions by developing agendas, leading work group discussions, documenting requirements and follow-up items, preparing notes for distribution to attendees, and preparing instructional documents for system end users. Participates in, or leads, business requirements-gathering sessions with business and technical staff for system development projects.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience leading business requirements-gathering sessions with business or technical staff.
B. I have experience leading work group discussions including developing meeting agendas, documenting follow-up items, and preparing meeting notes for distribution.
C. I have experience participating in business requirements-gathering sessions with business or technical staff or other work group meetings but was not responsible for leading the sessions or meetings.
D. I have successfully completed college-level coursework or training related to organizational communication or requirements gathering.
E. I have NO experience or training related to this work behavior.

The name(s) of the employer(s) where you gained this experience
Your experience conducting requirements collection and review sessions/meetings
Your experience leading the discussion and identifying participants
Your experience noting follow-up items and distributing meeting notes
The actual duties you performed and level of responsibility

If you have selected the level of performance pertaining to the college coursework or training, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the box below.

College/University/Training Source
Course Title(s)
Credits/Clock Hours

WORK BEHAVIOR 4 - PROVIDES TECHNICAL ASSISTANCE

Provides technical assistance or recommendations to correct issues for programs when requested. Troubleshoots system data or process issues by interviewing users and replicating and researching potential sources of the issue.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience providing technical assistance in identifying needs or areas for improvement. I answered questions and recommended possible solutions to problems or concerns.
B. I have experience providing technical assistance in identifying needs or areas for improvement. I answered questions, but I did NOT recommend possible solutions to problems or concerns.
C. I have successfully completed college-level coursework related to public speaking, psychology, or sociology.
D. I have NO experience or coursework related to this work behavior.

The name(s) of the employer(s) where you gained this experience
Your experience identifying needs or areas for improvement
Your experience answering questions
Your experience recommending possible solutions

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 5 - PROGRAM MONITORING

Develops and/or monitors workflows and file management system projects related to Microsoft Power Automate and Nintex Automation Cloud (NAC). Performs routine testing, reviews results, and verifies data and accuracy to ensure system changes are operating according to business rules and requirements. Ensures changes made are accurate and successful.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience monitoring systems RELATED TO Microsoft Power Automate OR Nintex Automation Cloud (NAC) to ensure optimal performance. I was responsible for documenting errors or issues AND ensuring program changes were implemented.
B. I have experience monitoring systems NOT RELATED TO Microsoft Power Automate OR Nintex Automation Cloud (NAC) to ensure optimal performance. I was responsible for documenting errors or issues AND ensuring program changes were implemented.
C. I have experience monitoring systems to ensure optimal performance. I was responsible for documenting errors or issues but did NOT ensure program changes were implemented
D. I have successfully completed college-level coursework related to system monitoring.
E.I have NO experience or coursework related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to program/system monitoring
The type(s) of programs/systems you monitored
The type(s) of errors or issues you documented
Your level of responsibility

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the box below.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 6 - MANAGES MICROSOFT SHAREPOINT ONLINE (SPO) SITES

Manages all internal and external Microsoft SharePoint Online (SPO) site collections by identifying broken sites, pages, or web parts; updating/modernizing sites; troubleshooting and resolving issues; and archiving and/or deleting inactive SPO sites. Creates new (SPO) sites and modifies existing SPO sites to enhance performance, update permissions and usage, and ensure content is managed and shared in accordance with state and federal regulations, policies and laws.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience managing internal and external Microsoft SharePoint Online (SPO) sites. I was responsible for creating and modifying sites AND troubleshooting and resolving issues based on my findings.
B. I have experience managing internal and external Microsoft SharePoint Online (SPO) sites. I was responsible for creating and modifying sites; however, someone else was responsible for troubleshooting and resolving issues based on my findings.
C. I have experience managing internal and external sites NOT RELATED TO Microsoft SharePoint Online (SPO). I was responsible for creating and modifying sites OR troubleshooting and resolving issues based on my findings.
D. I have successfully completed college-level coursework or training related to system planning or site management.
E. I have NO experience or training related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
Your experience managing internal and external sites - specify the type, particularly if they were Microsoft SharePoint Online (SPO) sites
Your experience creating and modifying sites
Your experience troubleshooting and resolving errors
Your level of responsibility