Associate Product Manager

About Air Techniques, Inc.

Founded in 1962, Air Techniques, Inc. set out to manufacture first-rate products for the dental industry. Over 64 years later, Air Techniques has grown from a small company into a successful corporation. At our New York headquarters, we design and build two main groups of products: utility room and digital imaging products. Our products are manufactured in a vertically integrated factory where compliance with the Food and Drug Administration Good Manufacturing Practices is paired with stringent Quality Standards. In-house engineering staff designs our products for the dental market. We are proud to maintain the ISO-13485 reg i stration certification which reinforces our pledge to quality and customer satisfaction. At Air Techniques, we have earned our reputation in the dental industry through our commitment to quality and ensuring customer satisfaction. We are proud that Air Techniques represents superior quality to dealers and dentists worldwide.

Position Description:

The Associate Product Manager supports the development, performance and continuous improvement of digital imaging systems used in veterinary healthcare as well as specialized field applications including, Non-Destructive Testing (NDT) and Explosive Ordnance Disposal (EOD) Environments.

Essential Functions and Responsibilities:

Support Product Development

Assist in managing products throughout the lifecycle, from development to post-market support

Help define and refine product requirements based on technical and user needs across clinical and field environments

Work with engineering teams to support feature development, system performance, and ruggedization needs

Participate in product testing, validation, and performance evaluation (lab and real-world conditions)

Support basic market and competitive analysis to understand product positioning

Customer & Operational Support

Provide technical guidance to customers via phone, email and remote tools

Support Service case management, including documentation and tracking

Assist with order processing, returns, and service coordination when needed

Maintain accurate records in CRM and service systems

Support order tracking and backlog visibility to help ensure timely delivery and customer satisfaction

Cross-Functional Collaboration

Act as a bridge between customers, engineering and internal teams

Share structured feedback to support product improvements

Contribute to internal documentation, troubleshooting guides, and training materials

Collaborate with commercial and operations teams to support product launches and customer success

Work Experience Requirements:

0-2 years of experience (hands-on technical experience preferred)

Experience or interest in working with electronic devices, sensors, or imaging technologies

Interest in product management, business strategy, or market analysis

Familiarity with CRM or ticketing systems a plus

Core Skills Requirements:

Strong analytical thinking and problem-solving ability

Ability to communicate technical concepts clearly

Detail-oriented with a structured approach to troubleshooting

Strong organizational and multitasking skills

Interest in both technical and business aspects of products

Education Requirements :

Bachelor s degree in engineering, physics or related technical field a Plus

It is the policy of Air Techniques to provide equal employment opportunities to all qualified applicants without discrimination on the basis of race, creed, color, religion, national origin or ancestry, gender, citizenship, age, disability, marital status, veteran status, sexual preference, or any other characteristic protected by applicable federal, state, or local laws.