Program Manager; Security Incident Response (Open to ND/MN Only)

Company Overview:

At Razor Consulting Solutions, Inc., we are a people-first technology company with a culture driven by innovation, motivation, and results-oriented professionals. We seek individuals who are passionate about technology and dedicated to solving complex challenges through intelligent solutions.

Job Summary:

We are seeking a highly organized and strategic Program Manager; Security Incident Response , to support a large-scale, cross-organizational program focused on incident coordination, governance, reporting, and customer communications during high-impact security events.

The ideal candidate brings strong program management capabilities, experience supporting technology or cybersecurity-adjacent environments, and the ability to collaborate effectively with technical and business stakeholders.

Key Responsibilities:

Coordinate execution activities across cross-functional teams to ensure alignment on processes, responsibilities, timelines, and deliverables within the security incident response program.

Manage day-to-day program coordination activities, including milestones, workstreams, governance, and operational priorities.

Develop and maintain program documentation and operational artifacts, including playbooks, workflows, escalation frameworks, dashboards, and reporting materials.

Support incident-related reporting and metrics tracking, including KPIs, customer impact insights, escalation trends, and leadership reporting.

Coordinate governance rhythms by consolidating stakeholder inputs, documenting decisions and action items, and driving follow-through on key initiatives.

Contribute to the development and rollout of standardized incident management processes, customer communication guidance, training materials, and operational readiness efforts.

Partner with technical, operational, security, compliance, and customer-facing teams to improve consistency, scalability, and customer experience across incident response activities.

Contribute to continuous improvement initiatives focused on efficiency, escalation management, reporting, and response readiness.

Provide clear and professional communication to stakeholders across multiple organizational levels.

Required Qualifications:

Bachelor's degree in business, technology, cybersecurity, project management, or a related field, or equivalent professional experience.

3-5 years of experience in program management, project management, technology operations, cybersecurity programs, incident management, or related environments.

Experience coordinating cross-functional initiatives in complex or fast-paced environments.

Strong organizational, communication, and stakeholder management skills.

Experience supporting reporting, governance, process improvement, or operational standardization initiatives.

Proficiency with Microsoft Office Suite and project management or collaboration tools.

Preferred Qualifications:

General understanding of cybersecurity concepts, security incident response processes, or operational risk management.

Experience working alongside security operations, compliance, or technology operations teams.

Experience contributing to dashboards, governance materials, operational reporting, or executive presentations.

Familiarity with process improvement, operational frameworks, or service management practices.

PMP, Agile, Scrum, ITIL, Security+, CISSP, or related certifications are a plus.

Perks & Benefits:

Enjoy comprehensive health, dental, and vision coverage; 401(k) with employer match; Flexible PTO for salaried employees; paid holidays; company-paid life insurance; supplemental insurance options; Employee Assistance Program (EAP); professional development opportunities; and the technology and equipment needed to support your success.

EOE, Including Disability/Vets