Technical Services IT Specialist

Technical Services IT Specialist

50000415

Public Safety

Staff & Administration

Full time

Closing on: May 21 2027

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The Technical Services IT Specialist acts as the main liaison for all information technology support, including software, hardware, and systems within the Regent University Police Department (RUPD), covering the Communications Center. This role ensures the reliability, security, and performance of department-specific systems, assists with system administration and diagnosis, and supports the integration of law enforcement technologies such as access control, surveillance, key control, and GENETEC systems. The Technical Services IT Specialist responds to technical support requests, manages departmental information technology issues, coordinate with Regent University, CBN, and Founders Inn information technology services, and works closely with respective information technology staff to resolve problems.

Work Location: Virginia Beach, VA

Essential duties:

Technical Operations & Systems Management

Administer and support Microsoft Windows operating systems and Office Suite platforms to ensure seamless departmental productivity

Diagnose, resolve, and document network performance issues involving DNS, DHCP, TCP/IP, and related configurations

Configure and secure endpoints utilizing antivirus software, encryption tools, and endpoint detection protocols

Operate and maintain integrated surveillance and access control platforms (e.g. GENETEC), ensuring 24/7 law enforcement readiness

Infrastructure Administration

Manage and monitor Windows Server, Active Directory, and associated policy frameworks, aligning with RUPD Directives and Regent University/CBN protocols

Deploy, configure, and maintain networking devices, including routers, switches, firewalls, and VPNs, to optimize secure data flow

Execute incident response actions and disaster recovery protocols, restoring operational capacity under time-sensitive conditions

Implement system imaging, device management, and deployment tools for standardized endpoint provisioning

Oversee multi-factor authentication (MFA) protocols, backup and recovery platforms, and digital evidence protection solutions

Maintain operational proficiency in law enforcement-specific technologies, including body-worn cameras, cloud storage, digital evidence lockers, and Records Management Systems (RMS)

Compliance & Information Security

Enforce compliance with the CJIS Security Policy, HIPAA, FERPA, and other federal/state data protection mandates

Uphold audit trail integrity and chain-of-custody for digital data, aligning with law enforcement evidentiary standards

Respond to FOIA, legal holds, eDiscovery requests, supporting investigations and court ordered disclosures

Apply access management protocols consistent with data classification, user roles, and security principles

Departmental Support & Help Desk Oversight

Serve as the primary IT liaison for all department units and the Communications Center, managing support requests for software, hardware, and network connectivity

Triage and resolve IT support tickets, documenting resolution steps within designated help desk or ticketing platforms

Monitor system lifecycle needs and execute timely hardware/software upgrades to maintain peak system performance and reduce service disruptions

Maintain technical documentation, procedural standards, and job aids aligned with internal IT governance and VLEPSC standards

Lead in-depth diagnostics and systems troubleshooting to restore mission-critical law enforcement applications and workstations rapidly

Training, Supervision & Project Leadership

Deliver hands-on training to officers and support staff on IT systems, operational procedures, and cyber hygiene practices

Supervise and mentor temporary staff, interns, or project assistants assigned to IT projects or support functions

Represent Technical Services in interdepartmental rollouts and technology adoption sessions

Collaborate with Command Staff and external IT stakeholders (Regent/CBN) to align project goals with regulatory and departmental objectives

Lead specialized technology initiatives that support the department's evolving operational footprint and community policing mission

Surveillance & Access Control Oversight

Assist in the administration of access control, surveillance, and key tracking systems in support of secure campus-wide police operations

Maintain and troubleshoot the GENETIEC system to ensure uninterrupted video surveillance and data retention

Oversee field installations, hardware replacements, and preventative maintenance of IT peripherals within the law enforcement environment

Qualifications:

High School Diploma or GED required; An associate, bachelor's or master's degree is preferred within the industry practice.

Certifications preferred:

CompTia A+, Network+, or Security+

Microsoft Certified: Azure Administrator Associate or similar

Cisco Certified Network Associate (CCNA)

Certified Information Systems Security Professional (CISSP)

Criminal Justice Information Services (CJIS) Security Awareness Training required upon hire or able to obtain

Minimum 2 years of relevant information technology experience, preferably in a public safety, government, or secure environment

Prior experience supporting law enforcement or criminal justice systems is preferred (e.g. RMS, CAD, NCIC terminals)

Candidates must have:

Ability to operate with the highest level of confidentiality, integrity, and discretion, particularly in handling sensitive criminal investigations and personnel matters

Proven ability to analyze and interpret complex investigative reports, legal documents, and policy materials, applying discernment and sound decision-making

Be physically, emotionally, and mentally fit for duty, passing tests and exams as required

Commitment to Regent's core values of Excellence, Innovation, and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy

Work Environment

Routine exposure to indoor and outdoor environments, including inclement weather

Duties are performed across Regent University and CBN campuses, including patrol vehicles, office settings, and on foot

May require extended hours and shift work, including nights, weekends, and holidays

Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.