Network Specialist II

The CBJ Information Technology department is hiring a Network Specialist II to join our team.

Join the City and Borough of Juneau's Information Technology team as a Network Specialist II and help keep the critical systems that power our community running smoothly. If you're a skilled networking professional who enjoys solving complex problems and supporting public services, we encourage you to apply.

WHO WE ARE LOOKING FOR

The ideal candidate is calm under pressure and able to recognize when critical situations require a rapid response. They approach problems pragmatically and work through them systematically while paying close attention to detail. They have strong technical skills and a desire to grow, with an eagerness to learn ever-changing technology. The candidate demonstrates excellent customer service, can clearly explain technical concepts to non-technical users both verbally and in writing, and is reliable and dependable while contributing to the overall success of the department.

THE BENEFITS OF JOINING OUR TEAM

The Information Technology (IT) Department is a service and support department of the City and Borough of Juneau (CBJ). We are dedicated to serving and maintaining the technological needs to all members of CBJ and strive to provide all an excellent technical environment in which to function. We are a close, good-natured and dedicated group. We work well together and take pride in our ability to find solutions to all technical challenges.

WORKING HOURS AND LOCATION

This position typically works a 7.5 hour day (Monday through Friday). Your shift beginning and finish times will be determined at the time of appointment but your shift will begin between 7:30am - 8:30am and your finish time will match accordingly between 4:00pm and 5:00pm. Your office is located at 11305 Glacier Highway, near Statter Harbor in Auke Bay.

In this position, you will monitor the City's network environment to maintain awareness of operational status, including outages or slowdowns. You will track usage trends, establish performance baselines, and use that data to proactively identify and address bottlenecks, inefficiencies, or vulnerabilities. You will also provide regular reports to IT management on network performance and potential risks.

You will help ensure the network infrastructure supports City operations in a reliable and cost-effective manner. This includes recommending upgrades or replacements for aging technology, planning LAN/WAN improvements based on usage trends, and identifying and reducing single points of failure.

You will administer and maintain key network services such as DNS, routing, firewalls, and VPN access. You will monitor performance and quickly troubleshoot and resolve service disruptions.

You will serve as a subject matter expert for the City's email system, supporting server maintenance, mailbox management, email security, and troubleshooting delivery issues. You will also assist with eDiscovery requests for public information and legal records.

You will support Active Directory operations, including maintaining domain controllers, managing user objects, and developing and maintaining Group Policy Objects while resolving policy conflicts.

You will help maintain network security by monitoring infrastructure security requirements and supporting compliance needs such as CJIS, TSA, USCG, and HIPAA where applicable.

You may install and maintain point-to-point microwave radios used for communications infrastructure, maintain equipment configurations, and ensure proper licensing coordination.

You will also research new technologies, develop network design recommendations, and assist with helpdesk requests related to email, networking, or specialized applications when needed.

Experience:

Two (2) years of experience in information systems maintenance or support which includes the maintenance of network systems.

Substitution:

Bachelor's degree from an accredited college in Computer Information Systems or related field will substitute for one (1) year of the required experience. Graduate study in computer science may be substituted for up to one (1) year of the required experience on the basis of two (2) semester hours (3 quarter hours) for each month of experience.

Other:

A current Driver's License at time of appointment and for continued employment.

This position requires a tower climbing certificate. Training is provided by CBJ and will be renewed biennially.

This position is subject to a background check that will include a fingerprinting and a criminal background review. Based on task assignments, a background check may also require a credit check. All information provided by the applicant will be verified. Applicants who materially misrepresent any information provided in the employment process will be excluded from further consideration or dismissed if already employed.

Candidates must be legally authorized to work in the United States by the time of hire. The City and Borough of Juneau does not provide employment-based visa sponsorship for this position.

HIRING MANAGER CONTACT INFO

Hiring Manager: James Zuelow

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