Technical Support Manager - Product Supp

Technical Support Manager - Product Support Engineer
Job Locations

US-Remote

ID
2026-19150

Job Function
Sales & Customer Service
Overview

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 8,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.

Bruker Nano, one of Bruker's four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.

Responsibilities

Key Responsibilities:
Lead and Manage a team of Product Support Engineers, fostering a collaborative and high-performance work environment.
Introduce and review team goals that align with the company's overall objectives, ensuring the team is working towards common goals.
Oversee the resolution of complex technical issues and manage customer communications, ensuring timely and effective solutions to enhance customer satisfaction.
Continuously review and improve support processes and procedures to increase efficiency and effectiveness.
Develop and Arrange training programs for the technical application scientists team to maintain an in-depth understanding of Bruker Spatial Biology's product portfolio, including GeoMx, CosMx, AtoMx, and CellScape platforms.
Ensure the team maintains up-to-date documentation of support processes, procedures and best practices
Manage the support ticketing system, ensuring timely resolution of issues and accurate tracking of support activities
Gather and analyse customer feedback, and working closely with internal functions and R&D to feed those insights back into product development and improvement.
Efficiently allocate resources, including personnel and equipment, to meet projects and support demands
Conduct regular performance reviews and provide feedback to team members to support their professional growth
Monitor and report on key performance metrics, identifying areas for improvement and implementing corrective actions as needed.
Consult on engineering projects related to product support, ensuring alignment with Support goals.

Qualifications

Qualifications:
Bachelor's degree in a technical field (e.g.,... For full info follow application link.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.