IT Associate Technology Analyst

Payrate: $23.00 - $23.65/hr.

Summary:
This position is primarily responsible for Application Support within a hybrid work environment, requiring 4 days in the office each week. The role is not suitable for candidates with only basic infrastructure, networking, or desktop support experience. Proven experience in application support is essential.

Responsibilities:

• Provide support for software applications or business systems, including issue analysis and resolution within defined processes.
• Work in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience.
• Communicate technical and functional information clearly to dealers, business users, and team members.
• Follow established support processes while escalating issues appropriately when needed.
• Demonstrate a learning mindset with the ability to build functional and technical knowledge over time.

Qualifications:

• 1 year of experience supporting software applications or business systems.
• 1 year of experience in a service desk, application support, or customer support environment.
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements.

Desired Skills:

• Exposure to dealership operations or dealer-facing business applications.
• Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM).
• Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365.
• Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA).
• Working knowledge of SQL for data analysis or troubleshooting.
• Awareness of API concepts and system integrations.

Pay Transparency: The typical base pay for this role across the U.S. is: $23.00 - $23.65/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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