IT Systems Engineer

At Volunteers of America Eastern Washington, technology supports critical community services every day. From behavioral health and housing programs to shelters and outreach services, our teams rely on dependable technology to serve people experiencing homelessness, housing instability, and behavioral health challenges throughout the Spokane area.

We are hiring an IT Systems Engineer who enjoys solving problems, thinking critically, and working independently in a fast-paced operational environment.

This is not a sit-at-a-desk-all-day IT role.

Youll move between locations, troubleshoot real-time issues, support onboarding and deployments, manage competing priorities, and help staff stay connected and operational across multiple programs and sites.

If you enjoy variety, hands-on troubleshooting, independent work, and finding solutions in fast-moving environments, this role may be a great fit.

Provide onsite and remote IT support across multiple organizational locations
Troubleshoot hardware, software, connectivity, Microsoft 365, printer, mobile device, and account issues
Deploy, configure, maintain, and replace laptops, desktops, monitors, phones, and operational technology equipment
Support onboarding and offboarding activities, including workstation setup, equipment deployment, and technology readiness
Assist with Microsoft 365, Entra ID, endpoint management, and account troubleshooting
Support wireless infrastructure, conference room systems, networking equipment, and operational technology systems
Maintain inventory and coordinate equipment replacements and warranty support
Prioritize multiple support requests, onboarding tasks, operational interruptions, and technical projects simultaneously
Travel between organizational locations for troubleshooting, deployments, and operational support

Strong troubleshooting and critical thinking skills
Ability to work independently and manage multiple competing priorities
Strong customer service and communication skills with both technical and non-technical staff
Ability to adapt quickly in fast-paced operational environments
Experience supporting Windows environments and Microsoft 365
Experience with endpoint devices, networking systems, and technical support workflows
Associates degree in information technology or related field preferred
Minimum two years of IT support, systems support, infrastructure support, or related technical experience preferred
Valid drivers license, liability insurance, reliable transportation, and ability to travel between sites as needed

8 paid holidays plus up to 5 floating holidays
100% employer-paid medical, dental, and vision insurance (approx. $12,000$15,000 annual value)
Employer-paid life insurance and long-term disability (approx. $1,500$2,500 annual value)
Generous PTO, including sick leave and vacation
403(b) retirement plan
PSLF-eligible employer
Ongoing training and professional development
Free electric vehicle charging at our main location

VOA is a mission-driven organization where your work directly supports employees providing housing, behavioral health, shelter, and outreach services throughout our region.

No two days look exactly the same here. Were looking for someone who enjoys being hands-on, solving problems, supporting people, and helping operations run smoothly behind the scenes.

If that sounds like you, wed love to hear from you. ?