IT Support Intern

The IT Support Intern provides technical assistance and operational support to the organization's Information Technology team. This internship offers hands-on experience in troubleshooting hardware and software issues, supporting end users, maintaining IT equipment, and learning core IT operations in a professional environment.

The ideal candidate is eager to learn, customer-service oriented, and interested in developing technical and problem-solving skills in the field of information technology.

Key Responsibilities

Technical Support

Assist employees with basic hardware, software, and connectivity issues.

Respond to help desk requests and escalate issues when necessary.

Support setup and troubleshooting of:

Computers and laptops

Printers and peripherals

Mobile devices

Email and collaboration tools

Help maintain and organize IT equipment inventory.

System & Equipment Setup

Assist with configuring new computers and user workstations.

Support software installations, updates, and system maintenance.

Help prepare equipment for onboarding new employees.

User Support & Training

Provide basic guidance to employees on technology usage and best practices.

Assist with password resets and account support.

Help create or update simple user guides and documentation.

IT Operations Support

Participate in IT projects and technology rollouts.

Assist with cable management, equipment organization, and workstation moves.

Support routine system checks and maintenance tasks.

Learning & Development

Gain exposure to:

Networking fundamentals

Cybersecurity practices

Cloud systems

IT support processes

Business technology operations

Participate in team meetings and training opportunities.

Qualifications

Education

Currently pursuing a degree or certification in:

Information Technology

Computer Science

Cybersecurity

Network Administration

Related technical field

Technical Skills

Basic understanding of:

Windows and/or Mac operating systems

Microsoft Office/Microsoft 365

Computer hardware and software

Internet and networking concepts

Familiarity with troubleshooting technology issues preferred.

Skills & Competencies

Strong willingness to learn and take initiative.

Good communication and customer service skills.

Strong problem-solving abilities.

Ability to work independently and collaboratively.

Organized and detail-oriented.