Senior Director, IT Optimization and Dig

Description & Requirements

The Broad Institute of MIT and Harvard is a research organization that convenes a community of researchers from across many disciplines and partner institutions-MIT, Harvard, and Harvard-affiliated hospitals. The Enterprise Technology team believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institute's mission of "Accelerating the Understanding and Treatment of Disease."
Our team of highly accomplished technical experts work with 1000's of Broad researchers to create, scale, and run a wide range of technology solutions. We are always looking for committed, mission-driven individuals to bring new viewpoints, experiences, and creativity to the team. We are seeking driven candidates who are motivated to learn new technologies and are willing to take on challenges with enthusiasm.
As part of the Enterprise Technology Leadership Team, the Senior Director IT Service Optimization & Digital Experience is responsible for the creation, implementation and ongoing maintenance of the IT standards of delivery for global end user solutions, services and support. This role will directly manage a team of 2-4 senior leaders in delivery of these services with the focus on providing relevant solutions, educating and building awareness with end users and driving adoption across the enterprise.
This role is responsible for end to end operational strategy, development and service ownership of the following services:
Identity and Access Management OKTA Provisioning and persona management
Collaboration & Productivity Slack, O365, G-Suite, Zoom,etc.. A/V ( rooms & events )
Service / Help Desk End User Support ( BITS Stop ) Executive Support
Endpoint Device Management compute & mobile laptop imaging and maintenance asset management
Print Services
ITIL process creation & adoption
Development and delivery of CSAT reporting metrics
The role works proactively with leaders of all levels across IT, managing issues while maintaining exceptional end user experience.
Ensure services are always available, improve services and processes, and manage risks effectively.
Resolve incidents and requests quickly while minimizing disruption for users.
Use project management and IT service management skills to boost team collaboration and productivity, and support global client and customer events.
Primary Job Scope
Responsible for defining and executing the infrastructure operations strategy, end user, and desk side services, policies, and standards to support the business goals and mitigate risk.
Monitors accessibility of applications or services to ensure infrastructure is scalable and flexible to adapt to changing business needs and technological advancements.
Oversees a team of... For full info follow application link.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.