Security IT Team Lead Tier 2

Job Type Full-time Description Security Team Lead (Tier 2) About DataPerk

At DataPerk, were proud to be a people-first, fast-growing managed services provider specializing in IT and cybersecurity solutions. 2026 marks our 25-year anniversary , and were excited to continue building on a legacy of innovation, service, and trusted client partnerships. Were also honored to have been nominated as one of the Best Places to Work by the Birmingham Business Journal , a reflection of our collaborative culture, leadership focus, and commitment to employee growth. If youre looking for a place where your expertise is valued, your leadership matters, and your work makes a real impact then DataPerk is the place for you!

Position Overview

The Security Team Lead (Tier 2) is a hands-on leadership role responsible for delivering exceptional cybersecurity services while actively working within our ticketing environment. This role blends deep technical expertise with team leadership.

Youll lead by exampleresolving complex security issues, mentoring team members, and continuously improving processes to support DataPerks commitment to proactive service, accountability, and client success.

What Youll Do Leadership & Team Development

• Lead, mentor, and support security team members in a collaborative, growth-focused environment
• Serve as the escalation point for complex technical issues and security incidents
• Provide coaching, feedback, and ongoing development opportunities
• Assist with hiring, onboarding, and training new team members
• Help define KPIs, service standards, and performance expectations
• Champion DataPerks core values of accountability, ownership, and teamwork

Security Operations & Ticket Execution

• Actively resolve security tickets while maintaining high-quality standards
• Monitor and manage ticket queues to meet SLAs and response targets
• Prioritize and assign work based on urgency and team capacity
• Ensure thorough documentation and excellent client communication

Incident Response & Threat Management

• Lead incident response from detection through resolution
• Investigate alerts from EDR, SIEM, firewalls, and related tools
• Perform root cause analysis and implement corrective actions
• Develop and refine incident response playbooks
• Communicate clearly with clients during security events

Security Monitoring & Tools

• Oversee daily monitoring and optimization of security tools
• Tune systems to reduce false positives and improve detection
• Maintain proactive visibility into client environments
• Evaluate and recommend tools or enhancements

Client Partnership & Advisory

• Act as a trusted advisor on cybersecurity risks and best practices
• Translate technical findings into clear, actionable recommendations
• Participate in client meetings, reviews, and planning sessions
• Support development of security roadmaps and remediation strategies

Compliance & Documentation

• Align services with frameworks such as NIST, CIS, and HIPAA
• Maintain accurate documentation of processes and systems
• Support audits and compliance initiatives
• Contribute to internal knowledge bases and SOPs

Process Improvement & Innovation

• Identify opportunities to improve efficiency and automation
• Standardize processes and enforce best practices
• Track and report team and service performance metrics
• Help evolve and scale DataPerks cybersecurity offerings

Requirements

A Bachelors degree in Cybersecurity, Information Technology, or equivalent experience is required.

• Strong experience in cybersecurity operations (MSP experience highly preferred)
• Hands-on expertise with EDR, SIEM, firewalls, and vulnerability management tools
• Ability to troubleshoot and resolve complex technical issues
• Experience mentoring or leading technical team members
• Strong communication and client service skills

Preferred Certifications

• Security+, CISSP, CySA+, CEH, or similar