Director of IT Business Systems

Job Context The Director of IT Business Systems (CRM) is a senior technology leader responsible for the strategy, governance, and continuous evolution of Simpro's internal CRM ecosystem and related go-to-market business systems. You will own the platforms that power our sales, marketing, and customer success teams aligning system capabilities with Simpro's growth ambitions and ensuring seamless integration across the broader technology stack. This is a hands-on leadership role that blends technical depth with business acumen and executive partnership. What You'll Do Platform Ownership Own the roadmap and day-to-day operations of Simpro's CRM platforms (Salesforce or equivalent), including configuration, integrations, data governance, and licensing strategy. Ensure system reliability, scalability, and alignment with business processes across sales, marketing, and customer success. Stakeholder Partnership Serve as the primary IT partner to the Chief Revenue Officer, VP of Marketing, and VP of Customer Success. Translate business requirements into scalable system solutions, facilitate prioritisation across competing stakeholder demands, and communicate clearly on project status, risks, and outcomes. Systems Integration Design and maintain the integration architecture between the CRM and Simpro's core product platform, marketing automation tools, support systems, billing systems, and data warehouse. Champion clean data flows and a single source of truth for customer data. Data & Reporting Drive data quality, hygiene, and governance standards across all CRM platforms. Partner with the data and analytics team to ensure accurate pipeline, renewal, and customer health reporting. Build dashboards and reporting frameworks that empower business leaders with real-time insight. Team Leadership Lead, mentor, and develop a team of CRM administrators, business analysts, and solution architects. Foster a culture of continuous improvement, user-centric thinking, and delivery excellence. Manage vendor relationships and third-party implementation partners. Program Delivery Plan and execute CRM transformation Programs, platform upgrades, and change management initiatives. Apply agile and project management methodologies to deliver on time and within budget, with a clear focus on adoption and measurable business outcomes. What You'll Bring Experience: 8+ years in IT or business systems roles, with at least 3 years at a director or senior manager level CRM expertise: Deep hands-on experience with Salesforce (Sales Cloud, Service Cloud) or comparable enterprise CRM platforms; certifications a strong plus SaaS industry: Background in a high-growth B2B SaaS environment, ideally with exposure to field service management or vertical software Integration fluency: Solid understanding of API-based integrations, middleware platforms (e.g. MuleSoft, Boomi), and enterprise data architecture Leadership: Proven ability to lead distributed, cross-functional teams and manage multiple stakeholders at the executive level Communication: Excellent communicator who can bridge technical complexity and business outcomes for executive and non-technical audiences alike What We Can Offer You Responsible Time Off Comprehensive medical, dental, vision package with 100% employer paid options Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase. Wellness Challenge App, Diabetes Prevention App, and Health Hub App 401k/Retirement Plan with 6% employer match Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Talent Referral Program - get rewarded for referring a friend to join our team! Diverse training & internal networking opportunities across all of our product lines Opportunities for career progression and development Service recognition awards Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume. *Please note, no agencies will be accepted in the recruitment of this role. Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com. Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants. These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment. We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.