Computer Support Manager

Computer Support Manager

at University of Arkansas - Fayetteville in Fayetteville, Arkansas, United States

Job Description

uasys.wd5.myworkdayjobs/en-US/UASYS/job/Fayetteville/Computer-Support-Manager_R0004185

Department:

INEG | Industrial Engineering IT

Department's Website:

industrial-engineering.uark.edu/

Summary of Job Duties:

The Computer Support Manager is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of faculty, staff, and graduate students computers and printers.

The Computer Support Manager duties include the following: install software and hardware as needed/requested for all Industrial Engineering and Biological Engineering personnel regardless of physical location; provide training for computer hardware and software, which includes on-demand, face-to-face, and classroom training; research software and hardware errors and utilize solutions to fix these errors and minimizing system downtime; track inventory for Industrial Engineering to ensure no equipment loss; train one-two student workers to assist with the workload; help set up audio/video for departmental events provide assistance and maintenance in our robotics lab on equipment such as 3D printers, robotic arms and the controllers, and computers that run them

Regular, reliable, and non-disruptive attendance is an essential job function of this job, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

Bachelor's degree in computer science, mathematics, or a related field from an accredited institution of higher education

At least six years of experience in computer support, including two years of supervisory experience

OR

Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting

At least eight years experience in computer support including two years of supervisory experience

Preferred Qualifications:

Demonstrated work history that demonstrates providing high-level customer service and computer support, both face-to-face and remote support

Experience with Windows, Linux, and macOS administration

Experience with Citrix XenApp/XenDesktop (Virtual Apps and Desktops)

Knowledge, Skills, & Abilities:

Knowledge of the application of systems analysis and programming in automated information systems

Knowledge of the limitations and use of mainframe and microcomputer hardware and software

Knowledge of supervisory practices and techniques

Knowledge of budgetary procedures

Ability to supervise a small to medium-sized computer support staff

Ability to compile reports and make recommendations concerning hardware/software support functions and budgetary requirements

Ability to analyze computer support system problems and devise corrective measures

Ability to read and interpret technical literature and evaluate product recommendations

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Ashley Reeves, ...

All application materials must be uploaded to the University of Arkansas System Career Site uasys.wd5.myworkdayjobs/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

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