Senior Cisco Voice Engineer

We are seeking experienced Cisco Voice Engineers to support a mission critical, technology driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise level Cisco Unified Communications solutions across a complex, highly secure environment.

• Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX).
• Implement next generation voice system technologies and support first article engineering.
• Participate in security accreditation activities for all voice systems.
• Manage PKI/certificate requirements across Cisco UC components.
• Perform system upgrades, patching, and lifecycle maintenance for hardware and software.
• Provide engineering support for new site standups, including dial plan design and endpoint provisioning.
• Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning.
• Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration.
• Collaborate with customers and internal teams to gather and refine system requirements.
• Ensure compliance with enterprise standards, policies, and security procedures.
• Work within a large scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.
• Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure.
• Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call management servers.

• Must have a Top Secret Clearance with Polygraph

• Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or related field • Minimum of six (6) years of progressive experience in Voice/UC engineering • Expert-level proficiency in SIP signaling and call flows • Expert-level proficiency in Secure Real Time Transport Protocol (SRTP) • Expert-level proficiency in SIP, MGCP, and H.323 • Expert-level proficiency in TCP/IP networking • Expert-level proficiency in MPLS transport environments • Expert-level proficiency in DNS and DHCP • Expert-level proficiency in RTP media handling • Demonstrated experience leading enterprise-scale voice deployments and modernization efforts • Proven ability to troubleshoot complex, multi-layered call routing and signaling issues • Strong communication skills for stakeholder engagement, documentation, and technical leadership

• Expertise in SIP signaling, call flows, and multi-vendor integration • Hands-on experience with H.323 in mixed protocol environments • Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications • CCNP Collaboration certification • CCIE Collaboration certification (highly desirable) • Avaya Communications certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments • Experience with secure communications devices such as VoIP endpoints, STEs, Viper phones, and encryption devices • Familiarity with government security accreditation processes and PKI/certificate management • Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalents) • Prior experience in a DoD, IC, or other high-security environment