EUC/ Desktop Engineer

Day-to-day responsibilities:
• Industrial Work Technician – production devices – PCS, Cameras, scanners, make production possible – IP addresses, Windows, office, production environment (good with heights, productions critical role. Weekend and holiday work required (manager wants this to not be a surprise to the candidate when interviewing- Most important work time when the plant is shut down. Some occasional work after hours.
• Half of the role (industrial workspace devices) and the other half (IT Delivery Manager)– make people happy. Escalate issues – if things aren’t functioning correctly. Customer escalations.
Top skills:
a. Customer Support is important – conflict resolution. How to handle different types of people.
b. Sectional planning - looking for quality to hire internally.
Must Haves:
- Technical skill sets – need to be expert in hardware and software platforms.
- Have someone that is solution oriented. Can find the solution themselves.
- Understanding of Agile Mythology – JIRA (no master but familiar in tools)

Primary work week is Monday - Friday.
Occasional overtime, weekend and holiday work are required.

Role is primarily onsite: 70–80% at Plant Spartanburg (Greer) and the remainder at the IT Research Center (Greenville). Workfromhome permitted only for illness or special circumstances.