AI engineer

We're looking for an AI Engineer focused on voice to join our AI and Data team. You'll build and improve the voice agents that talk to our customers - from collections calls to support flows - and turn the resulting conversation data into actionable reports and dashboards.

Your Future Tasks

• Build, tune, and operate voice agents on top of ElevenLabs - conversational TTS, voice agents, and call hooks for real customer interactions, mostly in Filipino (Tagalog)
• Design prompts and dialog flows for voice scenarios such as collections outreach, payment reminders, and customer support - primarily in Filipino, with English mixed in as customers code-switch
• Integrate voice agents with our existing AI stack (offline ASR, collection agent) and iterate based on real call outcomes
• Evaluate agent behavior against labeled calls and business metrics - script compliance, intent handling, conversion, customer experience
• Build reports and dashboards in Databricks to track voice pipeline performance, call quality, agent KPIs, and downstream business impact
• Collaborate with the customer service and collections teams to translate business processes into voice automation
• Own your products end-to-end - from prototyping a new voice flow through deployment, monitoring, and measuring its economic impact

What We Expect

• Strong Python skills - our primary language for AI services and data work
• Hands-on experience with ElevenLabs (voice agents, TTS, or conversational AI)
• Solid prompt engineering practice - designing, testing, and iterating prompts against labeled data and real conversations
• Experience building reports and dashboards in Databricks (SQL, notebooks, dashboards)
• Comfort working with LLM APIs (OpenAI, Anthropic, or similar)
• Ability to work independently, move fast, and ship iteratively - our team values startup speed and MVP-first thinking

Nice to Have

• Experience with other voice technologies (ASR, TTS providers beyond ElevenLabs, telephony stacks)
• Background in building customer-facing voice assistants or IVRs
• Experience with agent frameworks such as Pydantic-AI or LangChain
• Familiarity with AWS (S3, RDS, EKS) and containerized deployments
• Filipino (Tagalog) language skills or experience shipping voice products for Filipino-speaking users
• Comfort with evaluation frameworks for conversational AI

What We Offer

• Passionate international team spanning the globe
• Rapid professional growth. Merit (and merit only) rules the day
• Reward for performance and long-term success of Salmon
• Fast track to grow internationally
• New office in Manila, Philippines
• Relocation support for eligible candidates
• Remote and hybrid options
• Medical insurance, health and wellness benefits
• Program of events and activities both online and in person