Pc Tech Analyst 1 (On-Site Only)
- Slocum-Dickson Medical Group P.L.L.C.
- New Hartford, New York
- Full Time
PC TECH ANALYST 1 (ON-SITE ONLY)
New Hartford, NY Information Technology
Job Type
Full-time
Description
JOB SUMMARY Performs the deployment, configuration and management of our desktop, laptop and hardware systems (ers, phones, etc.) and works directly with SDMG staff and provides helpdesk support.
DUTIES & RESPONSIBILITIES
Duties include providing front-line technical support to users via phone, email, or in-person and documenting all issues in a ticketing system to ensure tracking and timely resolution.
Troubleshooting hardware, software, and network issues.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Configures and installsputer hardware including but not limited to desktops, ers, scanners, and telephony and conferencing equipment.
Performsputer and telephony equipment adds, moves, and changes.
Accurately document instances of hardware failure, repair, installation, and removal.
Troubleshoot and fix day-to-day software and hardware problems.
Assists in maintaininganizations equipment inventory.
Diagnose small scale problems.
Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.
No regular travel required.
Other duties as assigned.
May be exposed to hazardous drugs.
Attends OSHA training upon initial employee orientation and annuallypletes an OSHApetency.
Requirements
RELATIONSHIP WITH OTHERS: Excellentmunication andanization skills. Strong departmental relationships and has the ability to provide a high level of customer service.
EDUCATION/EXPERIENCE/KNOWLEDGE
Associates degree in an IT related field or High school with an additional 2 years of work experience in a related field may be substituted for degree requirement.
Certifications desired: A+, Network+, MCP
Strong interpersonal andmunication skills.
Must have a valid New York State Driver's License.
PHYSICAL REQUIREMENTS:
Requires sitting, standing, bending, and reaching.
Basic dexterity skills, frequently lift and/or move up to 50lbs, occasionally lift and/or move up to 75lbs, vision abilities required; close vision, distance vision, peripheral vision and depth perception.
Salary Description
Based on experience $17.00 - $26.56 Hourly
New Hartford, NY Information Technology
Job Type
Full-time
Description
JOB SUMMARY Performs the deployment, configuration and management of our desktop, laptop and hardware systems (ers, phones, etc.) and works directly with SDMG staff and provides helpdesk support.
DUTIES & RESPONSIBILITIES
Duties include providing front-line technical support to users via phone, email, or in-person and documenting all issues in a ticketing system to ensure tracking and timely resolution.
Troubleshooting hardware, software, and network issues.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Configures and installsputer hardware including but not limited to desktops, ers, scanners, and telephony and conferencing equipment.
Performsputer and telephony equipment adds, moves, and changes.
Accurately document instances of hardware failure, repair, installation, and removal.
Troubleshoot and fix day-to-day software and hardware problems.
Assists in maintaininganizations equipment inventory.
Diagnose small scale problems.
Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.
No regular travel required.
Other duties as assigned.
May be exposed to hazardous drugs.
Attends OSHA training upon initial employee orientation and annuallypletes an OSHApetency.
Requirements
RELATIONSHIP WITH OTHERS: Excellentmunication andanization skills. Strong departmental relationships and has the ability to provide a high level of customer service.
EDUCATION/EXPERIENCE/KNOWLEDGE
Associates degree in an IT related field or High school with an additional 2 years of work experience in a related field may be substituted for degree requirement.
Certifications desired: A+, Network+, MCP
Strong interpersonal andmunication skills.
Must have a valid New York State Driver's License.
PHYSICAL REQUIREMENTS:
Requires sitting, standing, bending, and reaching.
Basic dexterity skills, frequently lift and/or move up to 50lbs, occasionally lift and/or move up to 75lbs, vision abilities required; close vision, distance vision, peripheral vision and depth perception.
Salary Description
Based on experience $17.00 - $26.56 Hourly
Job ID: 520697659
Originally Posted on: 5/11/2026
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