Product Manager - Health Plan Capabilities
- Highmark Health
- Little Rock, Arkansas
- Full Time
Product Manager - Health Plan Capabilities
at Highmark Health in Little Rock, Arkansas, United States
Job Description
Company :
Highmark Health
Job Description :
Job Summary
This job supports the product's fundamental value proposition, outlines vision and execution plan, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision, including the overall financial viability of product offering.
As a lead for our contact center ecosystem, you will be responsible for the end-to-end product management lifecycle, including the development of multi-year roadmaps and robust business cases. You will focus on proactively identifying and addressing customer friction points, ensuring that our capabilities -spanning across omnichannel contact center as a service (CCaaS), agent tools, and knowledge management-is optimized for both self-service and assisted-service excellence. You will act as the bridge between business strategy and technical execution, ensuring all product features deliver measurable value to our operations and our customers.
ESSENTIAL RESPONSIBILITIES
+ Understand the department's and the company's strategic roadmap and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value- clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
+ Actively anticipates future needs and utilizes metrics and qualitative input to identify asset improvement opportunities.
+ Represent the product through the creation of product guardrails and governance.
+ Clearly sets and communicates roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
+ Serve as accountable owner for the sets of products/tools within the designated portfolio.
+ Identify and drives both cross-product and cross-customer value and shared learnings.
+ Guides Agile developments in the role; own the product backlog and uses input from internal and partner teams to frequently refresh and re-prioritize the backlog; other duties as assigned.
+ Other duties as assigned or requested.
EDUCATION
Required
+ Bachelor's Degree in Business Administration or related field
Substitutions
+ 6 years of related and progressive experience in lieu of Bachelor's degree
Preferred
+ None
EXPERIENCE
Required
+ 5 years product experience
+ To Include:
+ 3 years with the Agile process
+ 1 year working with design thinking
**Preferred E
To view full details and how to apply, or
at Highmark Health in Little Rock, Arkansas, United States
Job Description
Company :
Highmark Health
Job Description :
Job Summary
This job supports the product's fundamental value proposition, outlines vision and execution plan, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision, including the overall financial viability of product offering.
As a lead for our contact center ecosystem, you will be responsible for the end-to-end product management lifecycle, including the development of multi-year roadmaps and robust business cases. You will focus on proactively identifying and addressing customer friction points, ensuring that our capabilities -spanning across omnichannel contact center as a service (CCaaS), agent tools, and knowledge management-is optimized for both self-service and assisted-service excellence. You will act as the bridge between business strategy and technical execution, ensuring all product features deliver measurable value to our operations and our customers.
ESSENTIAL RESPONSIBILITIES
+ Understand the department's and the company's strategic roadmap and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value- clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
+ Actively anticipates future needs and utilizes metrics and qualitative input to identify asset improvement opportunities.
+ Represent the product through the creation of product guardrails and governance.
+ Clearly sets and communicates roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
+ Serve as accountable owner for the sets of products/tools within the designated portfolio.
+ Identify and drives both cross-product and cross-customer value and shared learnings.
+ Guides Agile developments in the role; own the product backlog and uses input from internal and partner teams to frequently refresh and re-prioritize the backlog; other duties as assigned.
+ Other duties as assigned or requested.
EDUCATION
Required
+ Bachelor's Degree in Business Administration or related field
Substitutions
+ 6 years of related and progressive experience in lieu of Bachelor's degree
Preferred
+ None
EXPERIENCE
Required
+ 5 years product experience
+ To Include:
+ 3 years with the Agile process
+ 1 year working with design thinking
**Preferred E
To view full details and how to apply, or
Job ID: 520640674
Originally Posted on: 5/10/2026
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