User Experience (UX) Lead (Remote)

at GovCIO in Boise, Idaho, United States

United States

Suitability/Public Trust

Fully remote

Project/Program Management

Overview

GovCIO is currently hiring for a User Experience (UX) Lead to support a large Department of Veterans Affairs (VA) digital product portfolio. This role will provide program-wide leadership for UX strategy, standards, and enablement, helping strengthen user-centered practices across product teams and improve the usability, adoption, and effectiveness of digital products supporting Veterans and clinical users.

The UX Lead will serve as a central enablement function across the program, partnering with Product Managers, UI Designers, Human-Centered Design ( HCD ) teams, engineers, and government stakeholders to integrate UX earlier in the software development lifecycle, mature usability validation practices, and strengthen User Acceptance Testing ( UAT ) approaches. This position is fully remote located within the continental United States.

Responsibilities

+ Establish and govern UX standards, practices, and approaches across the program to promote consistency and scalable support

+ Serve as an enablement function across product teams, advising on user-centered methods throughout the software development lifecycle

+ Define lightweight approaches for user touchpoints, usability feedback, and iterative design validation early in the SDLC

+ Partner with HCD teams to translate user insights and evaluation feedback into actionable product and design guidance

+ Guide UAT design toward user-centered validation, including task-based scenarios and effective evaluation methods

+ Coach and mentor Product Managers and UI Designers in UX methods, usability principles, and user-informed decision-making

+ Advise where UX expertise is most needed based on complexity, user impact, and portfolio priorities

+ Support product teams in identifying usability risks, synthesizing findings, and recommending improvements

+ Contribute to accessibility, usability, and experience quality practices across the program

+ Support executive briefings and strategic recommendations related to user experience, adoption, and product improvement

+ Collaborate with program leadership to strengthen repeatable, flexible UX approaches proportionate to change complexity and user impact

Qualifications

Required Skills and Experience

+ Bachelors degree in Design, Human Factors, Psychology, Information Science, Computer Science, Product Design, or related field (or equivalent experience)