Group BI Manager

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job:

Lead the reporting, analytics, dashboarding, and data governance function for CVM across all Digicel markets, ensuring highquality data extraction, transformation, visualization, and KPI management. The role is accountable for building and maintaining standardized reporting frameworks, automated dashboard environments, and strong data governance practices that enable accurate, consistent, and actionable commercial insights. It serves as a strategic bridge between Business, BI, Commercial, Finance, IT, and Data Warehouse teams to drive reliable decisionmaking, performance tracking, and continuous improvement across CVM and commercial operations.

Main Duties and Responsibilities:

BI Reporting & Dashboard Management

Own the development and maintenance of Power BI dashboards and CVM reporting

Ensure timely, accurate, and consistent delivery of recurring reports

Standardize KPI views and drive reporting automation and simplification

Data Extraction & Analytics

Oversee data extraction, transformation, and validation from DWH and source systems

Translate business needs into scalable reporting and analytical solutions

Provide insights on customer behavior, churn, ARPU, and commercial performance

Data Governance & Standardization

Lead KPI governance, data definitions, and reporting standards across CVM

Ensure data quality, consistency, and alignment across markets and stakeholders

Implement controls and documentation for reporting processes and data flows

Stakeholder Management & Business Support

Act as the main BI partner for CVM, Commercial, and Finance teams

Align stakeholders on reporting priorities, timelines, and outputs

Deliver clear, business-focused insights to support decision making

Leadership & Continuous Improvement

Drive automation, simplification, and reporting best practices

Support and guide analysts where applicable

Promote a culture of accuracy, ownership, and continuous improvement

Academic Qualifications and Experience Required:

Bachelor's degree in Data Analytics, Computer Science, Engineering, Statistics, Information Systems, Business Analytics, or related field

Master's degree or relevant BI/Data certifications considered an advantage

5 to 8 years of experience in BI, analytics, reporting, CVM, commercial performance management, or related fields

Proven experience leading dashboarding, reporting, or data governance initiatives

Strong experience working with Power BI, SQL, and large-scale reporting environments

Experience managing or coordinating cross-functional reporting and analytical projects

Telecommunications, fintech, or B2C industry experience preferred

Experience with data warehouse environments and reporting automation initiatives considered an advantage

Functional Skills:

Advanced Power BI dashboard development capabilities

Strong SQL and data extraction expertise

Strong leadership and stakeholder management skills

Ability to translate business requirements into analytical and reporting solutions

strong commercial and analytical acumen

Excellent executive communication and presentation skills

High attention to detail and strong governance mindset

Strong organizational and project coordination capabilities

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving and continuous improvement orientation

Ability to work effectively across technical and non-technical teams

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.