Field Service / Applications Engineer

Job Summary

The Field Service / Applications Engineer provides technical support for inspection machines and systems. Responsibilities include installation, maintenance, troubleshooting, training, and customer support. The role also supports pre-sales technical activities, product demonstrations, and sample testing for customers. This position requires frequent travel to customer sites and collaboration with internal teams and headquarters.

Key Responsibilities

- Installation and Service

- Plan and coordinate system installations, including site preparation and logistics.

- Install machines and systems and ensure successful customer acceptance.

- Perform preventive maintenance, corrective maintenance, system upgrades, and retrofits.

- Troubleshoot and resolve hardware, software, and process issues.

Technical Support

- Provide technical support remotely and on-site for customers and partners.

- Conduct machine audits, process assessments, and operational improvement recommendations.

- Support testing and validation of new software features and system functions.

- Maintain training and demo machines at company facilities.

Customer Training and Support

- Train customers and colleagues on system operation, maintenance, programming, and best practices.

- Conduct Level 1 and Level 2 training sessions at customer sites and company offices.

- Monitor customer workflows and recommend improvements to maximize system performance.

Pre-Sales and Applications Support

- Support sales teams with technical demonstrations, evaluations, and customer presentations.

- Program customer sample boards for company inspection systems.

- Generate and present detailed reports on sample testing results and system capabilities.

- Assist with proposal preparation and technical consultations.

Reporting and Communication

- Prepare installation, training, evaluation, demo, and expense reports according to company policies.

- Maintain clear communication with customers, internal sales teams, and headquarters regarding progress, issues, and support requests.

Requirements

• Bachelors degree in a technical discipline, associate degree, or equivalent technical training.

• 24 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields preferred.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent communication and presentation skills.

• Strong computer and networking skills; mechanical aptitude required.

• Experience with 2D/3D AOI or SPI systems preferred.

• Familiarity with Windows 10/11, Windows Server (Linux experience preferred).

• Experience with relational databases such as MS SQL or MS Access preferred.

• Understanding of Statistical Process Control (SPC) in manufacturing environments preferred.

• Ability to interpret technical drawings and specifications.

• Proficiency with Microsoft Office tools including Excel (Pivot Tables), Word, and PowerPoint.

Travel Requirements

• Approximately 75% travel required, both domestic and international.

• Valid U.S. or Canadian passport required.

• Valid drivers license and good driving record required.

Physical and Work Environment

• Ability to work with computers frequently.

• Ability to work in light industrial manufacturing environments, including exposure to noise and machinery.

• Ability to occasionally lift and move heavy equipment safely.

• Health, dental, vision, and life insurance (including dependent coverage) with no employee premium

• 401(k) retirement plan with 5% company match

• Paid time off and company holidays