Principal Product Manager

Job Description

A client/employer of Insight Global is seeking a Principal Product Manager to lead strategy for their Returns and PostPurchase portfolio. This role is responsible for defining and unifying the future of returns, tracking, and postpurchase digital experiences across the digital platform. This is a highly strategic role with strong executive visibility, operating at the intersection of ecommerce, logistics, SaaSinspired digital experiences, and gotomarket strategy. The ideal candidate brings a deep understanding of postpurchase customer needs and the ability to connect fragmented solutions into a scalable portfolio vision.

Key Responsibilities

Portfolio Strategy & Vision

Establish and own the endtoend product strategy for the Returns and PostPurchase portfolio.

Define a unified vision across multiple returnrelated products and initiatives to bring cohesion and clarity to the roadmap.

Product Leadership & Execution

Drive prioritization, roadmap planning, and crossteam execution

Balance longterm strategy with nearterm delivery of customerfacing digital solutions.

PostPurchase Experience Innovation

Design and evolve digital touchpoints consumers interact with after purchase

Ensure solutions are interesting, intuitive, and differentiated to drive customer adoption and loyalty.

GotoMarket Strategy

Develop the gotomarket strategy for the Returns portfolio.

Partner closely with various teams to articulate value propositions and enable customer conversations.

Executive Communication & Influence

Present strategy, progress, and tradeoffs to senior leadership with clarity and confidence.

Translate complexity into executivelevel narratives that align teams around shared outcomes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ... learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Proven experience leading postpurchase or returnsfocused digital products

Strong background in ecommerce, retail technology, logistics, or transportation domains

Experience managing product portfolios with multiple crossfunctional teams and complex stakeholder environments

Demonstrated ability to define highlevel product strategy aimed to drive detailed execution

Familiarity with SaaS business models, gotomarket motions, and platform ecosystems

Exceptional communication skills with the ability to influence at the executive level