IT Technician

CreoGroup is seeking a motivated and customer-focused IT Technician - Level 1 to provide first-line technical support across our manufacturing plants and corporate offices. This role is responsible for troubleshooting hardware, software, Microsoft 365, ERP access, network connectivity, and endpoint devices while maintaining strong adherence to IT security and change management standards.

This position is ideal for a hands-on technician who thrives in a fast-paced manufacturing environment and enjoys supporting operational continuity.

Responsibilities

Provide Level 1 support for desktops, laptops, printers, scanners, and mobile devices

Troubleshoot Windows OS and Microsoft 365 issues (Outlook, Teams, OneDrive, MFA)

Reset passwords and manage user accounts in Active Directory / Azure AD

Support ERP system access and basic troubleshooting

Install, configure, and deploy approved software and hardware

Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN)

Support barcode scanners and label printers in warehouse/manufacturing environments

Document incidents and resolutions in the ticketing system

Escalate complex issues to Level 2 or IT leadership as needed

Follow IT security policies and RFC/change management procedures

Maintain asset inventory and equipment tracking

Qualifications

Required:

Associate degree in Information Technology or equivalent work experience

1-3 years of IT support experience

Experience supporting Windows 10/11

Basic understanding of Active Directory and Microsoft 365

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Preferred:

Experience with hybrid AD / Azure AD environments

CompTIA A+ or Network+ certification

Skills

Technical troubleshooting

Customer service orientation

Attention to detail

Time management

Process discipline

Documentation skills

Physical Requirements

Ability to lift up to 40 lbs

Ability to work on manufacturing floor when required

Occasional travel between plant locations