IT Support Specialist

Technical Support & Troubleshooting

• Provide Tier 1 and Tier 2 technical support for computers, mobile devices, printers, and applications
• Respond to IT help desk tickets in a timely and professional manner, ensuring prompt resolution
• Diagnose and resolve issues related to hardware, operating systems, network connectivity, and software applications
• Escalate complex technical issues to the IT Systems Administrator or IT Manager as appropriate
• Maintain accurate records of support requests, resolutions, and system changes

System Setup & Maintenance

• Assist with new user setups, including computer configuration, system access, and software installation
• Manage user accounts, passwords, and permissions in accordance with IT policies
• Support system updates, antivirus deployments, and security patching
• Maintain inventory of IT assets, including laptops, monitors, and mobile devices
• Assist with deployment and maintenance of hardware and software at remote sites

Network & Application Support

• Support end users in the use of business-critical applications
• Monitor basic network connectivity and assist in troubleshooting outages
• Provide support for telecommunication systems, printers, and wireless devices
• Coordinate with external vendors or service providers to resolve connectivity or performance issues

Training & Documentation

• Educate employees on technology use, IT policies, and security best practices
• Maintain and update IT documentation, including system setup guides and troubleshoot procedures
• Contribute to user-friendly how-to resources and training materials for common IT tasks

Security & Compliance

• Enforce IT security policies and best practices in coordination with IT leadership
• Support antivirus, malware protection, and endpoint security monitoring
• Participate in regular reviews of system access, password management, and device compliance
• Maintain confidentiality of company data and adhere to all IT security procedures
• Other duties as assigned

• Associates or better in Information Technology or related field

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Equal Opportunity Employer
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