UX Researcher I

We are seeking a User Experience Researcher with strong skills in qualitative and quantitative user research and testing methods, including product-focused lab studies, usability evaluation (especially for software and app experiences), contextual inquiry, surveys, interviews, focus groups, and rapid ethnography. We would like to hear from people with proven skills in evaluative and generative user research with particular strength in evaluating digital products, as well as discovering, interpreting and communicating user insights for product and software design.

JOB DUTIES:

• Work crossfunctionally across design, product management, engineering, and marketing to understand gaps and needs, and plan and execute user research that generates useful insights

• Develop an informed view of our customers and end users and their experiences

• Help our product design, engineering and business teams explore new opportunities, evaluate current products, and further unlock the potential of our existing software and app-based experiences

• Organize and execute research projects using a variety of labbased and field research methods, with an emphasis on evaluative studies such as usability tests, concept validation, and iterative product assessments

• Facilitate workshops and moderate user research / evaluation, particularly handson testing of software and app prototypes

• Create, maintain, and update tools that leverage insights (personas, experience maps, service design blueprints, and similar) for use in product and design discussions

• Collaborate crossfunctionally to turn research and testing findings into clear, actionable insights

• Execute toward a holistic end-to-end user experience approach that extends beyond the product and software use

YOU MUST HAVE:

• Experience in human factors, cognitive psychology, humancomputer interaction, user experience design, or a related field

• 2 years of relevant work experience in user research and usability testing

• Demonstrated communication and presentation skills, with the ability to clearly convey complex insights to nontechnical

• Proven ability to collaborate effectively across teams and functions

WE VALUE:

• Experience conducting evaluative research for software or digital products using a variety of methods, and interpreting findings through the lens of UX, HCI, and social science

• Experience conducting generative research projects, from defining key research questions and participant screeners through actionable findings and conceptgeneration workshops with crossfunctional teams

• Experience with qualitative research analysis and synthesis methods such as affinity mapping and thematic analysis, with an emphasis on evidencebased insights

• Ability to translate research findings into actionable insights by collaborating with crossfunctional teams to identify recommendations, priorities, and design direction

• Experience collaborating with product managers, designers, engineers, sales, support, and other partners

• Experience moderating workshops and facilitating user research and evaluation sessions

• Experience working with external research vendors

• Experience with project planning, scoping, and execution in a phasegate and/or agile environment

WHAT'S IN IT FOR YOU:

• Opportunity to directly impact products and user experiences sold to millions of homes worldwide
• Play a key role in driving a world where people are healthy, happy, safe, and secure
• Collaborate with high-performing, cross-functional teams in an intellectually stimulating environment
• Gain broad, hands-on experience across product development, design, 3D printing, engineering, and manufacturing

#LI-RS1

#Hybrid