IT Support Lead

Reports to: Director of Security & IT NoTraffic is the world's leading mobility platform, transforming intersections into connected infrastructure that improves flow, boosts safety, and prepares cities for the autonomous era. We're an equal opportunity employer and welcome applicants from all backgrounds, identities, and experiences. We believe a team with varied perspectives builds better systems and makes better decisions, and we're actively working to build one. Role Summary We are looking for a handson IT Support Lead to independently own and manage all IT operations across our US region, including our Kansas City office and manufacturing facilities. Sole US IT owner: you will be the goto for everything from daily Helpdesk support to local infrastructure management, networking, security, vendor relationships, and procurement. You'll report to the Director of Security & IT and will be trusted to run the US IT operation autonomously, escalating strategic decisions as needed. What a typical day looks like: Providing in-person and remote Helpdesk support across corporate and manufacturing sites. Owning employee onboarding and off-boarding, including provisioning, access, and device recovery. Managing the US network end-to-end: switches, Wi-Fi, VPN, and firewalls. Maintaining on-site infrastructure at the Kansas City office, including AV, printers, and access control. Deploying endpoints and managing security tools (EDR, MDM, Intune) across macOS, Linux, and Windows. Administering M365, Entra ID, Zoom, Slack, and Atlassian under a least-privilege model. Managing vendor relationships and executing US-region IT procurement within budget. Coordinating with HQ on global infrastructure alignment and site IT projects.