Business Analyst Supervisor

Business Analyst Supervisor State of Utah - 3.6 Salt Lake City, UT Job Details Full-time $35.95 - $58.61 an hour 1 day ago Qualifications Vendor management Product roadmapping Customer service IT service management Business analysis Software implementation Configuration management Mid-level Improving operational efficiency Data governance Change management Technical solutions implementation Analysis skills Bachelor's degree in engineering Bachelor's degree Continuous improvement Vendor relationship management Project management software Agile 4 years Cross-functional collaboration Cross-functional team management Team motivation (leadership skill) Cross-functional communication Full Job Description Business Analyst Supervisor The Utah Department of Transportation (UDOT) is seeking a motivated leader and technology professional to join the Project Development Division. As a member of the technology group, you will play a crucial role in maintaining operational effectiveness of project delivery business systems by providing effective customer support and driving innovation through continuous process improvement efforts. If you consider yourself a proactive communicator that is able to supervise and lead cross functional teams to success, apply and help us keep Utah moving! About the Role Location - 4501 S 2700 W, Po Box 141200 Salt Lake City, UT, 84114-8455 United States Background Check Required - Yes Drug Test Required - No Schedule Code - B - Competitive Career Service FT / PT Status - Full-Time Salary - $35.95 - $58.61 Hourly Wage Remote Work / In-Office - In-Office / On-Site Application Deadline - 5/4/2026 Key Responsibilities As a Business Analyst Supervisor, you will: Oversee incident and change management for critical software and business systems to ensure operational effectiveness and positive outcomes. Serve as a central contact to ensure business needs are met through innovative technical solutions and enhancements. Plan and execute mission-critical projects through incremental and agile methods. Lead and motivate technical staff and matrixed teams in overseeing product roadmaps and supporting software implementation efforts. Act a liaison between technology functions within the department and the Division of Technology Services (DTS) to ensure consistent and coordinated support. Apply Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) principles to support data governance, configuration management, and information technology policy. Leverage strong customer service and analytical skills to address incidents and evaluate systemic issues to develop clear and impactful resolutions. Engage with vendors on product features and functions, evaluating their usefulness and making recommendations. Minimum Qualifications A Bachelor's degree, or higher, in a science, technology, engineering, or math (STEM) discipline, accompanied by four (4) years of relevant experience. Or, an equivalent combination of education and experience. What You'll Bring Experience in business analysis, IT Infrastructure Library (ITIL) framework, IT Service Management (ITSM), and agile project management. Comprehensive knowledge in using, managing, or configuring enterprise ITSM or project management platforms to plan, deliver, support, and improve IT services. Why You Should Join Our Team A Mission That Matters - At UDOT, our mission is to Enhance quality of life through transportation." We help the traveling public get where they want, when they want, as safely as possible. By joining our team, you contribute to the framework of Good Health, Connected Communities, Better Mobility, and a Strong Economy for all of Utah. Our Culture and Values - We aren't just a state agency; we are a team built on an internal culture of Trust, Teamwork, and Flexibility. We live by the values of Respect, Integrity, and Caring. If these values resonate with you, you will find a home here! EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact .... Recruiter: Porter Cook -