UX Researcher

Kforce has a client in Plano, TX that is seeking a UX Researcher.

Responsibilities:

• Develops partner relationships to identify research, strategy, and alignment opportunities
• Explores and validates incoming requests for complex research and strategy projects, and works closely with the director to scope relevant efforts in qualitative research, experience mapping/service design, and strategic alignment
• Deconstructs desired outcomes to produce clear expectations, breakdown of phases, and achievable milestones; Creates documents outlining scope, criteria, and timeline in alignment with project needs
• Drives work and capacity planning, keeping a pulse on incoming work and team members' areas of specialization to most effectively set expectations and staff projects
• Maintains detailed knowledge of the goals, approach, phases, and status across multiple projects and exhibits advanced understanding of the nuanced differences across areas of strategic execution
• Contributes to project work in experience research and strategy, as needed and during select phases
• Coaches and mentors team members in experience research, strategic alignment facilitation, workshop theory, experience mapping, and technical practices
• Acts as oversight on projects, exhibiting advanced domain knowledge in research practices to provide teams with constructive guidance on methodology, approach and analysis planning, and healthy challenge during synthesis and delivery
• Drives continuous improvement of internal processes to increase efficiency and streamline operations
• Owns team metrics across services, combining data from multiple sources to produce numbers that reflect volume, impact, and outcomes; delivers program updates for periodic reporting
• Develops ways to communicate outcomes and impact over time, maintains relationships with stakeholders, and holds team members accountable for post-project tasks* Exhibit advanced facilitation, negotiation and consensus building skills
• Advanced communication skills experienced in presenting to Senior and Executive leaders
• Demonstrated understanding of human-centered design approaches, methods, and principles
• Advanced experience with Program and/or Project Management methods and tools
• Research skills should span beyond the digital space and over-index in moderated strategic efforts taking broad conversations and distilling them into pattern-analyzed findings focused on the nuances