Anticipated Technology Support Specialist

Richmond Middle School anticipates needing a dedicated Technology Support Specialist to provide comprehensive site-based technical assistance and systems administration within the Hanover, Dresden, and Norwich school districts. Joining a dynamic team of school-based technicians, the successful candidate will collaborate closely with peers to leverage collective expertise and provide robust Tier 2 technical support across the district. The successful candidate will serve as a vital liaison between the technology department and building staff, overseeing the full lifecycle of hardware while managing service requests and asset tracking through Incident IQ. This role requires a blend of technical proficiency in MDM platforms and network troubleshooting with strong interpersonal skills to deliver effective end-user training and support. We are looking for a proactive professional capable of maintaining system reliability and a positive service environment in a dynamic educational setting. Position begins immediately, open until filled.

Benefits for this position can be found in the Administrative Support Standard Benefits .

This is a year round position with an hourly range of $28.26 to $32.60 depending on education and experience.

Please visit the Information for New Hires page for more.

POSITION TITLE: SAU TECHNOLOGY SUPPORT SPECIALIST (Non-Union - Site Based)

Job Description Approved By: SAU 70 Date: 4/2026

General Purpose: Acts as the primary site-based liaison between SAU technical leadership and building staff. This role provides technical guidance, hands-on support, and essential knowledge to ensure the effective utilization of hardware, network infrastructure, and software systems in alignment with district technology goals.

Reports to: Director of Educational Technology and IT Coordinator

Supervises: N/A

POSITION DUTIES AND RESPONSIBILITIES

In addition to complying with all SAU70 District policies and building/department rules, procedures, practices, and objectives, the following functions are considered essential to this position:

• Provide professional, timely end-user support for computers, A/V equipment, networks, and printing systems.
• Instruct and assist users with varying technical skill levels, utilizing strong problem-solving and interpersonal communication.
• Develop user-facing documentation and self-serve resources for common technical issues.
• Provide occasional after-hours A/V and computing support for public events and board meetings.

• Manage the full lifecycle of hardware: purchasing, provisioning, maintenance, repair, and ethical recycling.
• Administer Mobile Device Management (MDM) systems (e.g., Google Admin, Mosyle) to deploy and maintain devices.
• Support diverse operating systems including macOS, iOS, and ChromeOS, with occasional support for Linux and Windows in physical and virtual environments.
• Manage Chromebook fleets, including acquisition, deployment, and specialized maintenance.
• Assign and manage student and staff account roles and permissions.

• Monitor infrastructure to ensure system reliability, performance, and security.
• Assist with the organization and safety of tech department facilities and workspaces.
• Maintain the ticketing system, providing consistent status updates to users via phone, email, and digital channels.
• Ensure compliance with all SAU 70 District policies, procedures, and safety objectives.
• Other duties as assigned

This general outline illustrates the type of work, which characterizes the Job Classification. It is not an all-encompassing statement of the specific duties, responsibilities, and qualifications of individual positions assigned to the classification.

Evaluation:

Performance of duty responsibilities will be reviewed annually by the Director of Educational Technology and SAU IT Coordinator, with review input from Building Administration and Building Integrator

TERMS OF EMPLOYMENT:
? Full-Time
? Non-Exempt

MINIMUM QUALIFICATIONS:

Education and Experience:

• Minimum of an Associates Degree preferred
• 3-5 years of relevant experience

Technical Knowledge & Skills

• Operating Systems: Intermediate to advanced proficiency in macOS and ChromeOS.
• Systems & Workflow: Experience with Incident IQ or similar K-12 ticketing platforms; ability to manage helpdesk workflows, asset tracking, and maintenance schedules.
• Device Management: Experience with MDM systems (Google Admin, Mosyle) preferred.
• Networking: Ability to troubleshoot basic networking issues; familiarity with Cisco, Wireless APs, FortiGate/Fortinet, and VoIP systems.
• Instructional Tech: Familiarity with interactive boards, projectors, 3D printers, and Web 2.0 tools.
• Administrative: Experience with Active Directory, backup/restore technologies, and website content management.

• Customer Service: Exemplary interpersonal skills with the ability to work fantastically well with both technical and non-technical staff. Ability to work with staff, students, parents, and the community.
• Adaptability: A self-starter capable of maintaining a positive attitude in a fast-paced environment with competing priorities. Ability to multitask and work independently.
• Discretion: Strict adherence to confidentiality protocols at all times.

LICENSURE AND CERTIFICATION REQUIREMENTS:

• None

PHYSICAL ACTIVITY REQUIREMENTS:

The physical demands of this role are moderate. The employee must be able to navigate a school building and handle technical hardware.

Primary Physical Requirements:

(Not, Rarely, Occasionally, or Frequently Required)

1. Lift up to 10 lbs: Frequently required
2. Lift 11 to 25 lbs: Frequently required
3. Lift 25 to 50 lbs: Occasionally required
4. Lift over 50 lbs: Occasionally required
5. Carry up to 10 lbs: Frequently required
6. Carry 11 to 25 lbs: Frequently required
7. Carry 26 to 50 lbs: Frequently required
8. Carry over 50 lbs: Occasionally required
9. Reach above shoulder height: Frequently required
10. Reach at shoulder height: Frequently required
11. Reach below shoulder height: Frequently required
12. Push/Pull: Frequently required

(Not, Rarely, Occasionally, or Frequently Required)

1. Keyboarding:

Frequently required

2. Gross Manipulation:

Frequently required

3. Fine Manipulation:

Frequently required

Other Physical Consideration:

(Not, Rarely, Occasionally, or Frequently Required)

1. Twisting: Frequently required
2. Bending: Frequently required
3. Crawling: Occasionally required
4. Squatting: Frequently required
5. Kneeling: Frequently required
6. Crouching: Frequently required
7. Climbing: Frequently required
8. Balancing: Frequently required

During the Work Day, Employee is Required to:

1. Sit:

up to 3 consecutive hours

2. Stand:

up to 3 consecutive hours

3. Walk:

up to 1 consecutive hour

Cognitive and Sensory Requirement(s):

1. Effectively exchange and receive information and instructions, and respond to inquiries;

1. Communicate with others;

1. Observe students and staff to ensure safety

Work Environment:

Inside: up to 100%

Outside: up to 20%

Work Surface(s): Office Desk, Office Chair, Carpeted floor, Tile floor

Applicants will be subjected to a criminal background check as required by state law.