Computer Support Specialist

Be a part of our team.

West Central provides a generous benefit package including medical, dental and vision insurance, 403(b) retirement plan with employer matching, life insurance, short- and long-term disability, critical illness, accident insurance, pet insurance, tuition reimbursement, local discounts, paid holidays and paid time off!

Ask us about creative work schedules, remote/hybrid, full-time/part-time, geographic options, different shifts, job-sharing, even cross-functional work to keep things interesting!

We are committed to continuous improvement of our employees. We provide ongoing education through e-Learning, in-service programs presented by internal staff and external presenters. CEUs are available for most in-service programs.

Loan Repayment Program: As a nonprofit organization providing services to underserved populations, you may be eligible to participate in the following loan assistance programs:

• Public Service Loan Forgiveness (PSLF)
• Agency Student Loan Assistance Program - eligible up to $10,000 over 3 years

For over forty years, West Central Behavioral Health, a community mental health organization, has dedicated itself to"...promote, preserve and strengthen the mental health and quality of life in our community." To accomplish this, West Central has assembled a team of talented professionals. Working together toward a common goal, our staff served nearly 2,700 children, adolescents and adults last year.

We are an Equal Opportunity Employer, Veteran- and Recovery-Friendly Workplace!

Our staff help people through some of the hardest moments of their lives. Your job is to make sure technology never gets in the way of that.

West Central Behavioral Health is looking for a Computer Support Specialist who thrives on solving problems - the kind of person who can walk a non-technical user through a fix over the phone with patience, then turn around and configure a server without missing a beat. You'll support a distributed workforce of onsite and remote employees, serving as the frontline resource for everything from day-one hardware setup to network security and system documentation.

This is a full-time, hands-on role with real breadth: no two days are identical, and the work you do has a direct line to operational continuity for a mission-driven organization.

What you bring:

• Demonstrated experience in IT support, helpdesk, or systems administration
• Strong troubleshooting skills across hardware, software, and network environments - including remote support via phone and desktop connectivity tools
• Comfort supporting users with varying levels of technical proficiency, without the condescension
• Familiarity with PC and network server administration across operating systems
• Attention to detail in asset tracking, software licensing, and documentation

What you'll do:

Deploy, configure, maintain, and replace IT hardware and software - PCs, printers, and network servers - across the organization. Manage and maintain an accurate inventory of all agency assets, including software licensing. Serve as the primary support resource for end-user IT issues, resolving problems efficiently whether the employee is onsite or working remotely. Track and administer IP addresses and manage user accounts, logins, and directory configurations. Research and implement system standardization initiatives, including internet access governance and tracking protocols. Develop and deliver IT orientation materials and procedural documentation for new and existing staff. Support LAN and data security, PC security protocols, and backup systems.

Education:

• Preferred: Associate's degree in information technology or related computer science degree
• Minimum: An equivalent experience combined with professional training may be considered in lieu of a degree

Skills:

• Tech savvy working with computers, internet browsers, and software applications
• Implementation of projects as needed
• Excellent organizational and time management skills
• Excellent interpersonal, communication and customer service skills with the proven ability to resolve challenging issues in a timely manner
• Must have a valid driver's license and be willing to travel, as this position requires travel and the use of your personal vehicle (mileage reimbursed)
• Develop and maintain excellent client relationships
• Ability to lift up to 30 lbs. as needed.