IT Support Specialist

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IT Support Specialist

DepartmentInformation Technology Department Reports ToIT Director Open Date4/17/2026 From Salary:DoE To Salary:

SUMMARY:

The IT Support Specialist plays a key role in keeping SCHC's technology running smoothly. This position provides technical assistance to staff, resolves hardware and software issues, and supports day-to-day IT operations. Responsibilities include troubleshooting workstations and peripheral devices, installing and upgrading systems, and protecting organizational data against security threats. Support is delivered in-person, by phone, email, or remote sessions, with an emphasis on professionalism and clear communication.

This posting is for Level II or Level III. References to Intern and Level I responsibilities are included to show the progression of duties within the IT Support Specialist role, but SCHC is not hiring for those levels under this posting.

Success in this role requires not only technical skill but also the ability to build trust, adapt to changing priorities, and maintain positive working relationships with staff and vendors. Strong problem-solving skills, patience, and a customer service mindset are essential.

SCHC encourages ongoing professional growth. Team members are supported in pursuing industry certifications, cross-training with colleagues, and gaining experience that leads to advancement across IT Support Specialist levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Note: SCHC is hiring only for Level II and Level III at this time. Intern and Level I duties are provided for role progression and context.

Intern

• Shadow IT staff and assist with basic IT troubleshooting tasks.
• Provide initial support for hardware and software issues under supervision.
• Assist in setting up and configuring workstations and peripheral devices under supervision.
• Learn to document incidents and resolutions in the ticketing system.
• Help maintain and organize IT inventory and IT department storage areas.
• Perform routine tasks such as password resets, software updates, and peripheral installation.
• Participate in basic technical training and orientation sessions.
• Maintain confidentiality and professionalism in all work assignments.