IT Help Desk Specialist

IT Help Desk Specialist (OOJ - 44676)

95000-120000 / US Dollars / Annual Salary

NPAworldwide Recruitment Network

update Last updated: Apr/15/2026

Job Description

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.

Key Responsibilities

Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).

Provide first-level support for common issues including:

Password resets and account lockouts

EMR/EHR and healthcare application access issues

VPN, email, and basic connectivity problems

Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.

Properly document all incidents, actions taken, and resolutions in the ticketing system.

Escalate complex issues to higher-level support or application teams as needed.

Deliver outstanding customer service to users of all technical skill levels and backgrounds.

Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.

Support increased call volumes during peak periods and special projects.

Qualifications:

High school diploma or GED required; associate degree in IT or related field preferred.

MediClear Certification (or equivalent HIPAA certificate) required.

1+ year of IT help desk, service desk, or technical support experience preferred.

Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).

Comfortable handling high call volumes and managing multiple tickets at once.

Strong problem-solving skills and the ability to remain calm and professional under pressure.

Why is This a Great Opportunity :

Fast growing healthcare company with room to advance

Pay Type:Annual Salary

Pay Rate:95000-120000

Currency Type:US Dollars

Visa sponsorship provided:

Yes

Location:

Cleveland, OH, Ohio, USA

Remote Status:

No Remote

Pay Type:

Annual Salary

Salary:

95000-120000 / US Dollars

Occupational Categories:

Healthcare/ Medical/ Therapy/ Social Services

Industry(ies):

Healthcare / Medical