IT Operations Admin II

Added 2 days ago

IT Operations Admin II

Location

Apple Grove, West Virginia

Job type

Contract/Temporary

Salary

$ 34 - $ 40 / Hour

Category

Information Technology - Help Desk / Technical Support

Join PDS Tech as a IT Operation Admin II in Apple Grove, WV!

Location: 29618 Huntington Rd, Apple Grove, WV 25502 | Pay Rate: $34-$40 | Schedule: M-F, 8AM-5PM

Project Length: 6 month contract-to DIRECT hire

Keep People Connected. Power the Technology That Drives the Business.

Make a Real Impact Every Day

We're looking for a customer focused IT Operation Admin to support employees across multiple locations by delivering exceptional technical support and maintaining reliable IT infrastructure. In this hands on role, you'll troubleshoot issues, deploy and manage equipment, support cloud and on prem systems, and collaborate on projects that keep the organization running smoothly.

If you enjoy solving problems, working directly with people, and growing your technical skillsetthis is an opportunity to make a difference.

What You'll Do

End User Support & Service

Provide technical support via phone, email, chat, ticketing system, and in person for onsite employees

Deliver remote support to other company locations

Anticipate user needs and adapt communication style based on situation

Participate in a rotational on call schedule, including evenings and weekends as required

Hardware, Software & Infrastructure Support

Order, configure, deploy, and manage lifecycle of new and used equipment

Troubleshoot and maintain IT infrastructure, including:

Computers and laptops

Phones and servers

Network devices

Access control systems, cameras, and badges

Low voltage cabling termination

Assist with installation, licensing, maintenance, and troubleshooting of software and applications

Support user account creation, access permissions, and group memberships

Projects, Documentation & Process

Support IT projects as assigned (upgrades, rollouts, implementations)

Create and maintain clear documentation for incidents, projects, and inventory

Contribute to continual improvement of IT processes and service delivery

What You Bring

Minimum Qualifications

3+ years of technical experience supporting users with hardware, software, administration, and IT customer support

IT related Associate's degree or 2 years of equivalent recent experience

Core Skills & Attributes

Strong customer service mindset and ability to adapt to different situations

Clear, confident communication skillsincluding addressing issues directly when needed

Collaborative team player with a problem solving approach

Strong troubleshooting, judgment, and decision making skills

Dependable, organized, and highly detail oriented

Preferred Qualifications

Experience with:

Windows OS, Microsoft Office, Outlook, and common business applications

Networking equipment, conference room A/V, and access control systems

Workstation imaging and MDM solutions (e.g., Microsoft Intune)

PowerShell, cloud management, Microsoft ADO

Scrum or Agile project environments

Heavy industrial environments

SAS platform

Certifications (Required Within First Year)

You will be expected to obtain:

AZ-900

MD-102

AZ-104

AZ-040T00-A

Support and learning opportunities are provided to help you achieve these certifications.

Why Join Us

People first IT culture with a strong focus on service and reliability

Opportunities to expand technical skills, certifications, and real world experience

Exposure to diverse systems, environments, and projects

A collaborative team that values communication, accountability, and continuous improvement

Work that blends hands on troubleshooting with longer term infrastructure and cloud initiatives

Ready to Grow Your IT Career?

If you're a driven IT professional who enjoys helping others, solving problems, and continuously learning, we want to hear from you.

Apply today and help keep our technologyand our peoplemoving forward.

Pay Details: $34.00 to $40.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.