CRM Technical Lead

Request ID: 70159-1

Title: CRM Technical Lead
Locations: Cleveland, OH
Duration: 6 Months

Salary Range: $50 - $53/Hour on W2 (All inclusive)

We’re looking for a hands-on Retail CRM Tech Lead to drive the engineering direction of a cross-functional Agile squad. You’ll partner with product managers, designers, and other tech leads to build and enhance CRM platforms that power personalized, compliant, and efficient customer engagement across the retail banking lifecycle. You’ll influence architectural decisions, own technical delivery, and coach engineers as you help modernize and scale a CRM stack that supports retail bankers at KeyBank.

• Solid experience with Oracle Siebel (25.1 and higher) and exposure to modern CRM ecosystems (Salesforce, Client Dynamics, Pega, or custom-built platforms)
• Experience with Siebel installation, ecosystem, and infrastructure
• Solid backend engineering experience (Java/.NET/Node.js preferred). Front-end familiarity (React/Angular) is a plus
• Deep knowledge of integration patterns: APIs (REST/GraphQL), messaging (Kafka/MQ), ETL pipelines
• Strong relational database experience (SQL, Oracle)
• Prior work experience at client or in client's Industry
• Applicants must be able to work directly for Artech on W2

• Experience implementing real-time event-driven customer journeys
• Exposure to customer identity resolution, consent management, and data privacy frameworks
• Certifications in CRM platforms (e.g., Oracle Siebel Developer / Architect Certification, Salesforce Certified Platform Developer, etc.)

• Own end-to-end technical strategy and implementation for CRM capabilities (customer onboarding, journeys, sales automation, campaigns, support workflows).
• Lead a team of developers to design, develop and deploy robust, scalable, and secure software solutions in compliance with enterprise standards.
• Translate product goals and customer needs into scalable, high-performance architecture and clean code.
• Collaborate with the product owner and squad members to define stories, tasks, and acceptance criteria.
• Provide hands-on engineering leadership—write code, conduct code reviews, and remove blockers.
• Drive integration with core banking, data lakes, marketing platforms, and third-party CRM solutions.
• Ensure platform security, performance, compliance, and auditability in line with financial regulations.
• Partner with enterprise architecture, data governance, security, and DevOps teams to align with broader tech strategy.
• Mentor engineers in design patterns, test automation, and clean code practices.
• Support release planning, capacity estimation, and iterative delivery through Agile ceremonies.

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Inclusive and collaborative work environment

For immediate consideration please click APPLY to begin the screening process with Alex.