IT Support Tech - New Grad

In this handson role, youll be a key technology partner supporting both IT and Manufacturing Execution Systems (MES) in a fastpaced manufacturing environment. Youll help ensure our hardware, software, and production systems run smoothly so employees can focus on what they do best. This position offers strong exposure to IT/OT systems , meaningful user interaction, and opportunities to contribute to continuous improvement projects.

• Serve as the first point of contact for enduser IT and MES support, providing Level 1 and 2 assistance.
• Receive, prioritize, document, and resolve incoming system and application requests in a timely and customerfocused manner.
• Support employees throughout their technology journey so they can effectively perform their roles.
• Perform handson desktop support including installing, configuring, and upgrading hardware and software.
• Support enterprise applications such as Email, Intranet, ERP, and MES systems .
• Create, manage, and administer user accounts and access.
• Monitor IT and MES system performance to identify issues and opportunities for improvement.
• Document solutions, maintain a knowledge base, and identify trends to proactively prevent future issues.
• Participate in IT/OT projects and process improvement initiatives .
• Maintain reporting environments and support data reliability.
• Stay current with evolving technologies and best practices.
• Follow Environmental, Quality, and Safety Management System requirements.

• Associate degree in Computer Science or a related field, or an equivalent combination of education and experience.
• Experience supporting enterprise applications such as email, ERP, and intranet systems.
• Strong ability to prioritize and manage multiple requests in a highdemand environment.
• Proven analytical and problemsolving skills.
• Excellent communication and customer service skills, with the ability to work effectively across all levels of the organization.
• Ability to explain technical concepts clearly to nontechnical users.

• Bachelors degree in Computer Science or related field with 2+ years of IT experience.
• Microsoft, A+, or similar technical certifications.
• Experience supporting Oracle , Active Directory , Microsoft Teams , and Microsoft Intune .
• Experience in a manufacturing or highdemand operational environment .
• Familiarity with Microsoft SQL database monitoring.
• Experience in a clientserver environment.
• Strong knowledge of PCs, peripherals, networked printers, LAN interfaces, and thinclient environments.
• Handson support experience with Windows OS, Microsoft Office Suite, RDP , and related tools.
• Report writing and reporting system support experience.

• A collaborative team environment with strong crossfunctional exposure.
• Handson experience supporting both business and manufacturing systems .
• Opportunities to build technical depth in IT, MES, and OT environments.
• A role where your work directly enables production, safety, and business success.
• Ongoing learning and development in a growing, technologydriven organization.

We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).