IT Network Administrator

Position Summary:

The IT Network Administrator supports the Community Food Bank's (CFB's) mission by ensuring reliable, secure, and efficient operation of all network systems across multiple sites. This position is responsible for administering, securing, standardizing and improving multi-site network and communication systems utilizing change control and proactive monitoring systems. The IT Network Administrator is the primary person responsible for maintaining uptime for critical systems that enable food acquisition, distribution, and community services.

Key Responsibilities:

• Administers, supports and maintains network hardware and software including switches, routers, firewalls, wireless access points, cameras, and cabling.
• Actively monitors network performance to proactively identify issues, remediate before operational impact, optimize reliability, and maintain up-time across all CFB sites.
• Provides network support for help desk tickets and escalations from IT Support Technicians.
• Manages network security through configuration of VLANs, firewalls, access controls, and intrusion prevention tools.
• Maintains and troubleshoots connectivity for VoIP phones, printers, and connected warehouse systems such as handheld scanners and tablets.
• Manages on-prem, cloud and hybrid network environments and integration, including Entra ID, Multi-Factor Authentication, Security within Microsoft 365, Teams, SharePoint and OneDrive.
• Primary point of contact with vendors, internet service providers, and contractors to install or repair network components and services.
• Documents network diagrams, equipment configurations, and maintenance procedures to support consistency and disaster recovery planning.
• Primary responsibility for network expansion projects for new facilities, partner locations, and system upgrades.
• Collaborates closely with the IT Director, IT Support Technicians, and Facilities team to ensure seamless technology operations in offices, warehouses, and distribution environments.
• Ensures compliance with CFB's safety, data security, and confidentiality policies, as well as applicable local/state regulations.
• Contributes to IT documentation, SOPs, and the internal knowledgebase; recommend improvements to enhance performance, reliability, security, and user experience.
• Travels between CFB sites (Tucson, Nogales, Green Valley, Amado, Willcox) as needed to support network and system needs.
• Performs after-hours or weekend maintenance and responds to network emergencies as required.
• Performs other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the staff member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.