Network Specialist I

The Network Support SpecialistI functions as an IS team member responsible for the delivery and support ofenterprise technology and infrastructure systems. These areas include end usersupport, server/desktop maintenance, telephony systems, as well as assistancewith vendor referrals. Work with the team to suggest and find solutions to usertechnology requests and enterprise system delivery. This position also requires participating ina rotating on-call schedule to provide required support to end users.

Thisposition will operate out of Goodwills Home Office located at 1235 S. Eugene St., Greensboro, NC .

EssentialFunctions: To be successful:

Installs and/or configures new or relocatedhardware and software.

Completes setup and/or redeployment of networkattached devices (i.e. PCs, laptops, printers, copiers, routers, etc.).

Identifies, troubleshoots, and resolveshardware/software issues reported to the IS Department in an efficient manner.

Maintains hardware/software as required by theIS Department or the manufacturer.

Educates users in proper use of networkequipment and resources.

Troubleshoots and resolves network connectivityand printing issues.

Troubleshoots and resolves security/camerasystem wiring, connectivity, and operational issues.

Carries out IS policies and procedures.

Gathers, creates, updates, and maintains alldocumentation for network resources, hardware equipment, and softwareapplications for business continuity purposes.

Be a positive, professional customer servicerepresentative of the IS Department and Goodwill Industries.

Assists with addition, removal, and moving ofnetwork and phone lines, user accounts, and equipment resources when necessary.

Work directly with AP personnel to identify andresolve issues pertaining to the functionality of the security/camera systems.

Performs regular system maintenance perdepartmental schedule.

Responsible for updating hardware/softwareinventory.

Responsible for adding, deleting, and updatinguser email accounts in an accurate, timely, and efficient manner.

Assists users in setup, configuration, andtroubleshooting email accounts.

Troubleshoots and maintains enterprise telephonysystems as necessary or assigned

Hours: Position is full-time, averaging 40 hrs./week. Work is generally conducted Monday-Friday, 8:00 AM - 4:30 PM with on-call hours on a rotation schedule.