Product Owner I

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, were a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and were on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost thats why we call ourselves Healthcare Warriors.

Were committed to building diverse and inclusive teams more than 2,000 of us and counting so if youre excited about this position, we encourage you to apply even if your experience doesnt match every requirement.

About the role

As a Product Owner I , you will support the product management and development teams by gathering and documenting business requirements, assisting with process mapping, and learning to manage portions of the product backlog. This is a growth-oriented role designed for someone who is analytical, curious, and passionate about using technology to improve user experiences and business outcomes.

What youll do (Essential Responsibilities)

• Product Ownership - Define and communicate the product vision, roadmap, and backlog for assigned technology solutions in alignment with business objectives.
• Business Analysis - Elicit, document, and validate business requirements through interviews, workshops, and data analysis; translate them into clear user stories and acceptance criteria.
• Process Design & Optimization - Analyze and document current-state processes; identify pain points and design future-state workflows that improve efficiency, quality, and user satisfaction.
• Solution Design - Collaborate with architects, developers, UX/UI designers, and QA to ensure the solution design meets functional and non-functional requirements.
• Backlog Management - Own and prioritize the product backlog; ensure clarity, visibility, and readiness of user stories for development teams in Agile environments.
• Stake Holder Management - Act as the voice of the customer and business across the product lifecycle; facilitate alignment across departments and ensure transparency in prioritization decisions.
• Data Driven Decision Making - Use metrics, KPIs, and user feedback to measure solution effectiveness and drive continuous improvement.
• Change Management - Partner with training, support, and communication teams to ensure smooth adoption and value realization of new or enhanced products.
• Compliance & Risk - Ensure products meet relevant legal, security, and compliance standards throughout the lifecycle.
• All other duties as assigned.

What youll bring (Qualifications)

• Education: Bachelors degree in relevant field preferred.
• 0-2 years of experience in product ownership, business analysis, or related field.
• Manages 12 low-complexity existing products with guidance, focusing on steady delivery and developing skills.
• Strong understanding of Agile methodologies (Scrum, SAFe , Kanban) and software development lifecycle (SDLC).
• Proven experience in process mapping, workflow design, and process improvement (Lean, Six Sigma, or similar).
• Ability to bridge the gap between business and technical teams, with exceptional communication and facilitation skills.
• Proficiency with product management and collaboration tools (e.g., Jira, Confluence, Figma , Lucidchart , Miro).
• Analytical mindset with the ability to synthesize complex information, perform root cause analysis, and solve problems creatively
• High emotional intelligence and stakeholder engagement capabilities.
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Healths policies, values and ethics, and to protecting the sensitive data entrusted to us.

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Whats in it for you

• Compensation: Competitive base and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, were committed to empowering our ERGs, and were proud to be an equal opportunity employer .
• Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidates unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe youve encountered a recruiting scam, report it to the Federal Trade Commission and your states Attorney General .